Your Vodafone bill explained

This box summarises the outstanding balance from your last bill minus any payments you've made to your account. It also shows new charges for this bill with the date your bill is due for payment. Please ensure you pay by the due date to avoid being charged a late payment fee.

This section lists your account number, invoice number and the date your bill was issued. Each bill has a unique invoice number. You may need to quote this number should you need to call us to query your account.

Click this button to view and/or download your bill. If you ever need a copy of a previous bill, go to myvodafone.com.au and register.

Paying your bill right now online with your credit or debit* card is easy. Simply click this button and you'll go to a new screen where you can enter your details.

*Please note that surcharge fees apply for credit and debit cards, and these will appear on your next bill. Please check your payment receipt for details.

It's easy to check your account balance, update your account details, view your previous bills and do so much more by visiting MyVodafone online. Head to myvodafone.com.au to register.

From time to time we can keep you updated with important information and special offers. To find out more about them, simply click here.

Here are your account and invoice details including account number, invoice number, and the date this invoice was issued.

This section is a summary of your account balance. It includes your outstanding balance (if there is any), plus any new charges for this bill, to show your total due amount. If you set up to pay by direct debit, it will also show the date and amount of your next debit transaction. To avoid late payment fees and possible disruption to your connection, please ensure to pay by the due date. Any outstanding balance is due for payment immediately.

This graph allows you to compare your spend over the previous 3 months. You can also monitor your spend by visiting myvodafone.com.au or sending a blank TXT message to 1512.

Here you will find all the payment options available plus the codes you'll need to use them. Vodafone offers several fee free payment options. These include direct debit from your bank account and BPAY using phone and internet banking. If you pay through Australia Post, or send a cheque or money order, please ensure you detach and include this slip with your payment. No staples please.

Some of the payment options incur processing fees, so please check this slip for details.

This is where you can review payments received since your last bill. Payments made in the last few days may not show up until your next bill. You can still check them at myvodafone.com.au

This section is a summary of all new charges on this bill. If you have more than one connection with Vodafone, you will see all connections on your account here. It is followed by a breakdown of new charges for each connection.

This subsection summarises your monthly charges which are calculated in advance for the next month billing period.

If you are new to Vodafone or, you alter your plan, you will see part monthly charges for the old and new rate plans on a pro-rata basis here.

If you pay a monthly instalment for you handset or device, you will see it here including the number of instalments left to pay, and the balance.

This section outlines how you have used your connection throughout the month. It includes national calls, Vodafone to Vodafone, TXT messages, data usage and much more. These charges usually apply after any discounts or entitlements have been calculated.

This section will list any other charges that have been applied to your account or connection.

A single charge of GST will be shown on your bill here. For example, if you are on a $49 Cap plan, you will see a charge of $44.54 in the monthly plans & services section. You will also see the GST value of $4.54, which together equals $49.

All charges subject to GST will show as one total on the bill. This excludes some products that are not applicable for GST or where different percentages are calculated.

Usage details are grouped according to the type used through the month. The summary displays the date, time, number dialled, duration and the total amount charged.

If usage is part of your plan entitlements, this is shown in the Inclusions, Total Amount and Amount columns.

The Inclusions column will show if the item was Incl = Included, Excl = Excluded, or Part = Partially included in your entitlement.

The Original Amount column shows the normal price of the usage item before it was included in your entitlement.

The Amount column shows the total cost to you after your entitlements and/or discounts have been deducted.

Data usage includes such activities as viewing websites, downloading music and content, viewing social network sites like Facebook and Twitter, and reading and responding to emails among other things.

Your bill lists a summary of the total kilobytes (KB) that have been uploaded and downloaded to your handset or device each day.

The total usage is represented as either kilobytes (KB), megabytes (MB) or gigabytes (GB) depending on how much you have used over the month.

A simple way to calculate this is:

• 1000 kilobytes (KB) = 1 megabyte (MB)
• 1000 megabytes (MB) = 1 gigabyte (GB)

The total charge for your usage is shown in the highlighted panel at the bottm of the page. If you go over your plan entitlements, or use products and services not included, these items will be charged in addition to your monthly plans & services charge. Always refer to your plan details for clarification on your connection entitlement.

All usage is shown on your bill exclusive of GST.