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Telephone Numbers

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If you would like to talk to someone directly see the types of enquiries and contact details listed below to find the best number to call.

Type of Enquiry

Contact Details

Customer Care -
Monday to Friday 8am to 8pm

 

General enquiries

Prepaid

BlackBerry® & Mobile Broadband

Accounts & Payments

Online Billing

Complaints

 

1555^ from your mobile or 1300 650410 from any other phone 

 

If your enquiry requires us to access your account please have your four digit account PIN ready. 

 

When you call the above numbers, you’ll speak with Lara. In just a few brief words, explain the reason for your call and she’ll get you to the right area to assist you. 

If you want some more hints and tips on speaking to Lara, click here.

Prepaid Mobile Broadband

Monday to Sunday 8am to 8pm

 

Customer Care

Data Technical support

126722 from your mobile or 1300 500 222 from any other phone

Business Support - 24/7

 

Small Business 


Small to Medium Enterprise & Corporate

 

 

Business One Support


1555^ from your mobile or 1300 650410 from any other phone


 

1555^ from your mobile or 135 888 from any other phone

 

 

 

1800 171 006

Online Store -
Monday to Friday 8am to 8pm,
Saturday and Sunday 9am to 5.30pm

1300 300 404
Contact Us

Business Sales -
Monday to Friday 8.30am to 5pm

1300 111 111

 

Overseas Assistance - 24/7

+61 414 141 414 or 1555* from your mobile

 

Service Difficulties & Faults - 24/7

1800 638 638

123 'Ask Us Anything' - 24/7

123

1223 Directory Assistance - 24/7

1223

Vodafone Cover me Mobile Insurance

1800 808 743

Hearing Impaired Customers

 

The National Relay Service makes it easier for you to contact Vodafone if you are deaf or have a hearing or speech impairment.

13 3677 for all calls within Australia

 

1800 555 677 for all calls within Australia to 1800 numbers


Write To Us

Send us a letter: PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050.
Please include your name, return mailing address, email address and mobile number so we can respond to your enquiry. 



Calling 1555 Vodafone Customer Care from Australia - free for all customers except those on Vodafone SIM only Caps and $29 Vodafone Cap Contract and some Closed Plans, where a flat fee of $2.50 is charged (excluding calls made by disadvantaged customers and enquiries relating to bills, charging and billing services). Or call 1300 650 410 (standard charges apply within Australia.

*1555 short code (dialled from your mobile) may not be available in all countries overseas. In the alternative, dial +61 414 141 414.

Online Billing 24/7

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Use our online billing options to manage your account online 24/7.