We're here for you
If you would like to talk to someone directly see the types of enquiries and contact details listed below to find the best number to call.
|
Type of Enquiry |
Contact Details |
|---|---|
|
Customer Care -
General enquiries BlackBerry® & Mobile Broadband
|
1555^ from your mobile or 1300 650410 from any other phone
If your enquiry requires us to access your account please have your four digit account PIN ready.
When you call the above numbers, you’ll speak with Lara. In just a few brief words, explain the reason for your call and she’ll get you to the right area to assist you. |
|
Prepaid Mobile Broadband Monday to Sunday 8am to 8pm
|
126722 from your mobile or 1300 500 222 from any other phone |
|
Business Support - 24/7
Small to Medium Enterprise & Corporate
|
1555^ from your mobile or 135 888 from any other phone
1800 171 006 |
|
Online Store - |
1300 300 404 |
|
Business Sales - |
1300 111 111 |
|
Overseas Assistance - 24/7 |
+61 414 141 414 or 1555* from your mobile |
|
Service Difficulties & Faults - 24/7 |
1800 638 638 |
|
123 'Ask Us Anything' - 24/7 |
123 |
|
1223 Directory Assistance - 24/7 |
1223 |
|
1800 808 743 |
|
|
The National Relay Service makes it easier for you to contact Vodafone if you are deaf or have a hearing or speech impairment. |
13 3677 for all calls within Australia
1800 555 677 for all calls within Australia to 1800 numbers |
Write To Us
Send us a letter: PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050.
Please include your name, return mailing address, email address and mobile number so we can respond to your enquiry.
*All calls to 1555 Vodafone Customer Care within Australia for the exclusive purpose of lodging a complaint or making an enquiry related to bills, charging and billing services are free. A flat fee of $2.50 applies to the following closed plans when calling Vodafone Customer Care in relation to a service and/or product inquiry and where this information is available online at www.vodafone.com.au (exception applies to disadvantaged customers):
$20 Plan
$30 Plan
$29 Jumbo Cap
$29 Cap 24 Months
$29 Cap Month to Month Vodafone
$19 Cap SIM Only Vodafone
$34 Cap SIM Only Vodafone
$54 Cap SIM Only Vodafone
$69 Cap SIM Only Vodafone
$109 Cap SIM Only
*1555 short code (dialled from your mobile) may not be available in all countries overseas. In the alternative, dial +61 414 141 414.
