Find out about our Self Service options below.
| My Vodafone | |
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My Vodafone puts you in complete control of viewing and paying your bill online, 24/7. Once you’ve registered, making a payment is quick and easy and you can get a detailed, printable breakdown of your calls and TXT messages. |
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| Insurance claim | |
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Lodge a claim online You need to read and understand the Cover me Mobile Insurance policy as there are specific exclusions and conditions which apply to the cover. All claims must be reported to Vodafone Customer Care as soon as possible after discovery to ensure Your SIM card and phone is blocked. Then Lodge a claim online at www.vodafone.com.au/insuranceclaim and if you have any queries call the Vodafone Cover me Mobile Insurance Service Team at Marsh on 1800 808 743 from 9am to 6pm EST Monday to Friday (excluding national public holidays). |
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| Personal Unblocking Key (PUK) | |
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The Personal Unblocking Key (PUK) code is an eight digit code specific to your SIM card and is required when the PIN code is entered incorrectly three times on your mobile. You’re then given 10 attempts to enter the PUK code. Register and/or login at My Vodafone. Once you’ve logged in, select My Phone and then Settings Summary. The PUK code is located under Mobile Information. NB: If your phone is asking for the PUK code and you are not already registered for My Vodafone you will need to contact Vodafone Customer Care on 1300 650 410 to obtain your PUK code information. |
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| View and pay your bill online with My Vodafone | |
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My Vodafone is your one-stop shop for Vodafone services that lets you view and pay your bill online. Once you've registered, simply log on and select 'My Account' to view or pay (we will send you a TXT telling you that your bill is ready). Payment is quick and easy. Plus My Vodafone lets you manage your account online anytime - check your balance, change your details, manage your handset and more. |
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| Unbilled call details | |
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The online 'Unbilled calls' feature includes calls, TXT and diversion charges that are yet to appear on your bill. Please note that there can be up to 48 hours delay prior to viewing recent charges incurred. |
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| Email bill | |
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Email Bill provides a pdf copy of your monthly bill directly to your Inbox. You can view and pay your bill online, straight away. |
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| Activate roaming online | |
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With Vodafone Traveller you know what you're paying up front so you can keep track of costs. What's more you can set up Vodafone Traveller online. |
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