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Terms and policies
  • Standard Form of Agreement
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  • Consumer NBN plan Key Fact Sheets
  • Approved Standard Mobile Devices
  • Direct Debit Request Service Agreement
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  • Social Media User Terms
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  • Credit Check Consent
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  • Vodafone Device Care Terms and Conditions
  • Online Handset Upgrade Offers
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  • Vodafone Business Customer Terms
  • IoT Connectivity and Devices Terms

Customer policies

  • Financial Hardship Policy
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  • Repair and Service Policy
  • Complaints Handling Policy
  • Spam Policy
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  • Identity Fraud Policy and Claims
  • Fraud Policy
  • Collections Policy
  • Unwelcome Communications Policy
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