Critical Information Summaries
Critical Information Summaries or CIS contain the key information about our plans. Critical Information Summaries for plans launched before 22 February 2013 may not be listed on this page.
Mobile Phone plans
Internet
- nbn® Plans
- Data, Modem, Tablet and Mobile Broadband Plans
- Prepaid Mobile Broadband Plans
- 4G and 5G Home Internet Plans
Business plans
Frequently asked questions
If you have a mobile phone, tablet, modem, data or mobile broadband plan, check your bill for your plan name and the date you signed up.
Alternatively, you can check your plan name through My Vodafone.
If you’re on a prepaid recharge, you can check your plan through My Vodafone.
Early Exit Fees (EEFs) do not apply if you signed up to a Vodafone Infinite Plan, Red Plus Plan or Red Plan with a Mobile Payment Plan (MPP) for a phone. They also do not apply if you signed up to a Red Tablet, Red Tablet Plus, Red Data or Red Data Plus Plan for a tablet, or a Red Modem or Red Data Plan for a modem. However, you will have to pay 100% of your remaining MPP instalments if you cancel your plan.
EEFs apply if you signed up to a 12, 24 or 36 month contract. In this case, your EEF will be calculated at 50% of your minimum monthly spend x months left on your contract plus any device payments if applicable.
If you signed up to a 24 month BYOD Plan from 20 September 2021, there will also be an Early Exit Fee on the voucher credit pro rated to the months remaining on your contract.
If you are on one of our older plans, your CIS might have our old EEF listed. This was calculated at 100% of your minimum monthly spend x months left on your contract + any device payments. However, please note that the above EEFs will be applicable instead. EEFs for 24 month Tablet plans (sold through to 25 June 2018) are calculated at 65% of your minimum monthly spend + any applicable device cost x months left on contract.
If you’re on a Red, SIM Only, Red Data, SIM Only Data, Red Tablet or SIM Only Tablet Plan, we’ll automatically add 1GB data for $5 ($0.005/MB) if you use all your plan’s included data.
If you’re on a Red or SIM Only Modem Plan, we’ll automatically add 10GB data for $10 ($0.001/MB) if you use all your plan’s included data.
If you are on a Business Flex or Business Grow Plan, Additional Data will be charged per KB at $5/GB ($0.005/MB).
Before 06 May 2020, Additional Data was charged at $10 ($0.01/MB).