Skip to content
Vodafone Australia Vodafone Australia
How can we help?

Direct Debit Request Service Agreement

This is your Direct Debit Request Service Agreement. It explains what your rights and obligations are when setting up a direct debit arrangement with us and also details what our obligations are to you. Please keep this agreement for future reference as it forms part of the terms and conditions of your direct debit request and must be read in conjunction with your direct debit request authorisation.

Vodafone Direct Debit Request Service Agreement

This is your Direct Debit Request Service Agreement (Agreement) with TPG Telecom Limited (ABN 76 096 304 620). This Agreement sets out your obligations in undertaking a direct debit or automatic recharge arrangement with us, and forms part of the terms and conditions of your direct debit request.

  1. Debiting your account

    1.1 By written, verbal or online request you have authorised us (Vodafone ID 119218 and 304962) to arrange for funds to be debited from your account.

    1.2 For postpaid plans, we will only arrange for funds to be debited from your account after we have notified the amount payable by you to us and when it is due, and where the due date falls on a non - business day we will draw the amount on the next business day. For prepaid plans where you have opted to recharge automatically, we’ll notify you by SMS 3 days before your plan expires and again on the day of expiry, and we will draw the same amount as your previous recharge on the day it is due whether or not it is a business day.

    1.3 We will continue to rely on your authority to directly debit the amount of each bill or recharge from your nominated account until you advise us of any changes to the arrangements. We reserve the right to cancel the direct debit request or automatic recharge arrangement if one or more drawings are returned unpaid by your financial institution and to arrange with you an alternate payment method.

    1.4 If our customer is a company utilising a corporate account, you warrant and represent that you are an authorised representative of that company and may enter into this direct debit request or automatic recharge arrangement on behalf of that company.

  2. Cancellations and changes to your direct debit or automatic recharge

    2.1 We may change or vary any details of this Agreement or a direct debit request or automatic recharge arrangement at any time if such changes or variations do not have a detrimental impact on you.

    2.2 We will provide you with at least fourteen days’ notice for any changes which may have a detrimental impact on you.

    2.3 Subject to clause 2.4, you may change or cancel the arrangements under a direct debit request or automatic recharge arrangement by contacting us at least two business days before your payment due date by logging into MyVodafone or calling us on 1555 (free from your Vodafone mobile) or on 1300 650 410 from any other phone (local call rate applies). For prepaid services, you may cancel your automatic recharge arrangements by logging into MyVodafone and opting out at any time. If your direct debit arrangement is through your bank account, you may also contact your financial institution well in advance of your payment due date if you wish to stop a direct debit payment.

    2.4 If you cancel your direct debit request through your financial institution or payment provider without notifying us or providing us with an alternative means of payment, additional charges may apply. Refer to Part C of Section 3 of Vodafone's Standard Form of Agreement available at vodafone.com.au for further details of these charges.

  3. Your obligations

    3.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made.

    3.2 If there are insufficient clear funds in your account:

    (a) you may be charged a fee and/or interest by your financial institution;

    (b) you may also incur fees or charges imposed or incurred by us; and

    (c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

    3.3 For services where we provide a bill before the debit payment is made, you are responsible for checking that the billing information provided to you is correct before the associated debit payment occurs. You should also check your account statement from your financial institution or payment provider to verify that the amounts debited from your account are correct.

  4. Dispute

    4.1 If you believe that there has been an error in debiting your account you should notify us directly on 1555 (free from your Vodafone mobile) or on 1300 650 410 from any other phone (local call rate applies).

    4.2 Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between us and you. If we cannot resolve the matter you can still lodge a direct debit claim through your financial institution.

  5. Accounts

    You should check:

    (a) with your financial institution or payment provider whether direct debiting is available from your account; and

    (b) your account details which you have provided to us are correct.

  6. Confidentiality

    6.1 We will keep any such information that we have about you confidential and secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

    6.2 We will only disclose information that provided to us under this Agreement:

    (a) to the extent specifically required by law; or

    (b) for the purposes of this Agreement (including disclosing information in connection with any query or claim).

  7. Notice

    7.1 If you wish to notify us about anything relating to this Agreement you should contact Customer Care on 1555 (free from your Vodafone mobile) or on 1300 650 410 from any other phone (local call rate applies).

    7.2 We will notify you by sending a bill advice to the address/email address you have given us. If this Agreement relates to a prepaid service that you have opted to recharge automatically, we will notify you by sending an SMS to your Vodafone number.

    7.3 Any notice will be deemed to have been received two business days after it is posted/sent.

Definitions

  • account means the account held at your financial institution from which we are authorised to arrange for funds to be debited.
  • business day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
  • debit day means the day that payment by you to Vodafone is due.
  • debit payment means a particular transaction where a debit is made.
  • direct debit request means the written, verbal or online request between you and Vodafone to debit funds from your nominated account.
  • Mobile Services and NBN Services are defined in the Vodafone Standard Form of Agreement available at vodafone.com.au. your financial institution is the financial institution or payment provider where you hold the account that you have authorised us to arrange to debit.
  • we, us and our means TPG Telecom Limited (ABN 76 096 304 620).
© 2024 TPG Telecom Limited ABN 76 096 304 620 We acknowledge the Traditional Custodians of the land on which we live, work and connect. We pay respect to Elders, past, present, and emerging.