Tropical Cyclone Alfred

As at 9:30am 15th March

Ongoing power outages from the impacts of Ex-Tropical Cyclone Alfred are continuing to cause minor network disruptions in Southeast Queensland and Northern NSW.

Our teams are working with emergency services and power providers to restore connectivity services as soon as it is safe to do so.

We have restored more than 200 sites since the event began, but some isolated power issues continue to disrupt connectivity in some areas.

There is currently a loss of power to 32 mobile sites across Southeast Queensland and Northern NSW.

Our teams have restored connectivity to the vast majority of our network, meaning there is now overlapping mobile coverage across all affected areas. Some customers might experience a reduction in service quality while we continue to restore full network connectivity in affected areas.

We are sorry for the inconvenience and thank customers for their patience.

We’re here to help

Our priority is to help keep our customers and communities connected.

We have taken proactive steps to safeguard the resilience of our network and are ready to provide support where we can.

We’re closely monitoring the situation, and our technicians are already on the ground, prepared to respond to any network disruptions as effectively as possible.

We encourage communities and customers to have a plan to stay connected, which includes having phones charged, saving emergency contact details and knowing evacuation routes.

Bonus Data for impacted customers

Staying connected to team members and having access to safety updates is essential during times like this. That’s why we’re offering support to our Small Business customers with up to 20 connections on the same business account in affected areas by providing:

• 20GB of Bonus Data (non-shareable) for Business Flex customers
• 20GB of Bonus Data (non-shareable) for each Team Plan on a business account, excludes team data share plans and add-ons
• 100GB Bonus Data for postpaid SIM only mobile plans (as the Primary Service for team plan accounts)

This Bonus Data will be automatically added to your service, and we’ll send you an SMS to let you know.

T&Cs: Bonus data will be applied to each eligible Business Flex, SIM only and Team Plan service on your account and will be used first, before plan inclusions. Max 20 services only. Unused data will rollover until fully used. Bonus data for use in Oz only. For existing customers with an ABN/ACN. Bonus data cannot be shared with other plans.

Eligible Postcodes

The following postcodes are eligible for our disaster relief Bonus Data:

2350, 2354, 2440, 2441, 2443, 2444, 2445, 2446, 2447, 2448, 2449, 2450, 2454, 2460, 2462, 2463, 2464, 2465, 2466, 2470, 2477, 2478, 2479, 2480, 2481, 2482, 2483, 2484, 2485, 2486, 2487, 2488, 2489, 2490, 4000, 4006, 4020, 4051, 4064, 4101, 4110, 4114, 4115, 4117, 4118, 4119, 4123, 4124, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4161, 4178, 4205, 4207, 4210, 4211, 4211, 4212, 4213, 4214, 4215, 4216, 4217, 4218, 4220, 4221, 4223, 4224, 4225, 4226, 4227, 4228, 4229, 4230, 4270, 4272, 4275, 4280, 4285, 4300, 4301, 4303, 4304, 4305, 4306, 4307, 4309, 4310, 4328, 4340, 4341, 4342, 4343, 4347, 4352, 4364, 4416, 4500, 4502, 4503, 4505, 4506, 4508, 4509, 4510, 4514, 4516, 4517, 4518, 4519, 4550, 4551, 4552, 4554, 4555, 4556, 4558, 4559, 4560, 4561, 4562, 4563, 4564, 4567, 4570, 4572, 4573, 4575, 4581, 4586, 4620, 4650, 4655, 4659, 4670, 4681

How to stay connected

Here are our top three tips to help you stay connected:

• Power up. Make sure your mobile devices and portable battery packs are fully charged so you can access information and call emergency services. If you live in a remote area, consider a generator for long-lasting backup power.
• Listen up. Stay alert to updates and news for your affected area. The ABC, Australia’s national emergency broadcaster, provides critical information. A battery-powered radio is a great backup if mobile or internet services are disrupted.
• Back-up. Upload important documents and personal records – including identification, insurance and financial records – in the cloud, on an external hard drive, or print them and keep them with you.

Frequently asked questions