Stay connected with 5G Home Internet
Our 5G Home Internet plans are a great-value alternative to the nbn®. Check your address where you'd like to use 5G Home Internet, choose your speed and get access to our network as soon as your modem is plugged in.
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Save on Home Internet plans when you have a Vodafone mobile phone plan.
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Typical evening speed.
Max speed 100 Mbps
HD streaming, remote work and casual online gaming
100Mbps download and 18Mbps upload
Typical evening speeds (7pm-11pm). View speed guide.
Modem and first mesh provided at no extra cost when you stay connected to an eligible home internet plan over 36 months. Modem non-return fee may apply. T&C apply.
Sign up to this 5G internet plan and get $15 off your monthly bill for 6 months, in addition to any other offer you're entitled to. New connections in select coverage areas only. Ends 25/09/25 (unless extended). T&C apply.
Save $5 per month on this 5G Home Internet Plan when you already have a mobile phone plan with us. T&C apply.
Typical evening speed.
Max speed 50 Mbps
HD streaming, remote work and casual online gaming
50Mbps download and 16Mbps upload
Typical evening speeds (7pm-11pm). View speed guide.
Modem and first mesh provided at no extra cost when you stay connected to an eligible home internet plan over 36 months. Modem non-return fee may apply. T&C apply.
Sign up to this 5G internet plan and get $15 off your monthly bill for 6 months, in addition to any other offer you're entitled to. New connections in select coverage areas only. Ends 25/09/25 (unless extended). T&C apply.
Save $5 per month on this 5G Home Internet Plan when you already have a mobile phone plan with us. T&C apply.
Typical evening speed.
Max speed 20 Mbps
Stream movies and browse the internet
20Mbps download and 2Mbps upload
Typical evening speeds (7pm-11pm). View speed guide.
Modem and first mesh provided at no extra cost when you stay connected to an eligible home internet plan over 36 months. Modem non-return fee may apply. T&C apply.
Sign up to this 5G internet plan and get $10 off your monthly bill for 6 months, in addition to any other offer you're entitled to. New connections in select coverage areas only. Available until withdrawn. T&C apply.
Save $10 per month on this 5G Home Internet Plan when you already have a mobile phone plan with us. T&C apply.
Typical evening speed.
Max speed 100 Mbps
HD streaming, remote work and casual online gaming
100Mbps download and 18Mbps upload
Typical evening speeds (7pm-11pm). View speed guide.
Modem and first mesh provided at no extra cost when you stay connected to an eligible home internet plan over 36 months. Modem non-return fee may apply. T&C apply.
Save $5 per month on this 5G Home Internet Plan when you already have a mobile phone plan with us. T&C apply.
Sign up to this 5G internet plan and get $15 off your monthly bill for 6 months, in addition to any other offer you're entitled to. New connections in select coverage areas only. Ends 25/09/25 (unless extended). T&C apply.
Typical evening speed.
Max speed 50 Mbps
HD streaming, remote work and casual online gaming
50Mbps download and 16Mbps upload
Typical evening speeds (7pm-11pm). View speed guide.
Modem and first mesh provided at no extra cost when you stay connected to an eligible home internet plan over 36 months. Modem non-return fee may apply. T&C apply.
Save $5 per month on this 5G Home Internet Plan when you already have a mobile phone plan with us. T&C apply.
Sign up to this 5G internet plan and get $15 off your monthly bill for 6 months, in addition to any other offer you're entitled to. New connections in select coverage areas only. Ends 25/09/25 (unless extended). T&C apply.
Typical evening speed.
Max speed 20 Mbps
Stream movies and browse the internet
20Mbps download and 2Mbps upload
Typical evening speeds (7pm-11pm). View speed guide.
Modem and first mesh provided at no extra cost when you stay connected to an eligible home internet plan over 36 months. Modem non-return fee may apply. T&C apply.
Save $10 per month on this 5G Home Internet Plan when you already have a mobile phone plan with us. T&C apply.
Sign up to this 5G internet plan and get $10 off your monthly bill for 6 months, in addition to any other offer you're entitled to. New connections in select coverage areas only. Available until withdrawn. T&C apply.
All Vodafone plans include
- Extra savings for current customers
Save each month on Home Internet Plans when you already have a phone plan with us. T&C apply.
- Easy set up
No installation needed – just plug in your modem and get online in seconds.
- $0 Super Wi-Fi Modem & Mesh
Modem and first mesh provided at no extra cost when you stay connected for 36 months.

Have a question?
We’re here to help. Give us call us on 1300 801 122 or chat to us 24/7.
Frequently asked questions
Typical Evening Speed is the typical speed you may experience between 7pm and 11pm and is subject to change. It is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. Speed will vary based on a number of factors such as location and quality of hardware, congestion during the busy period, coverage interference, technology type, plan choice and internet traffic demand.
Wi-Fi 7 is the latest leap in wireless tech and it’s a big one. Think faster downloads, smoother streaming and lower lag, even when your whole household is online.
It’s designed to handle more devices at once. Whether you're gaming in 4K, video calling from the kitchen or streaming in every room, Wi-Fi 7 keeps things speedy and stable on our high-speed plans. Compatible devices required.
Vodafone Super Wi-Fi is your ticket to fast, reliable room-to-room connection – so you can scroll, stream and stay connected without a second thought.
The system pairs the Vodafone Super Wi-Fi Modem with up to 3 Super Wi-Fi Mesh units to create one powerful, self-optimising network. The result? Smarter coverage, stronger performance and connection that just works.
Both help boost your Wi-Fi, but they work in different ways. Extenders stretch your signal. Mesh systems surround you with it.
Wi-Fi extender: Think of it as a signal repeater. It grabs the Wi-Fi from your modem and rebroadcasts it to reach further. It’s simple and affordable, but can sometimes slow things down or create a separate network name.
Wi-Fi mesh: This is next-level. Mesh uses multiple devices placed around your home. They all talk to each other and your modem, creating one network with strong signal everywhere. No switching networks, no dropouts – just smooth coverage throughout your home.
Start with smart placement – your modem should be high up and central, not buried behind furniture. If you’ve got thick walls, multiple floors, or rooms where the signal disappears, a mesh Wi-Fi unit can help. It’s ideal for larger homes or households with lots of connected devices. Learn more about improving the Wi-Fi signal in your home or explore the Vodafone Super Wi-Fi Mesh.
While 5G Home Internet Plans use the Vodafone 5G Network and come with a 5G compatible modem, there will be times when the modem defaults to the 4G Network if the 5G Network is unavailable.
Yes, when you already have a mobile phone plan with us on the same account, you’ll receive a discount on your Home Internet Plan when you stay connected to both plans. T&C apply.
If you’re having trouble with your 5G Home Internet modem, connection/speed issues or have any support questions about our 5G Home Internet Plans, check out our support page.
5G Home Internet Plans are only for use at your approved home address and may no longer work if you move house. Give us a call if you move house, so we can discuss your options.
5G Home Internet Plans don’t include a phone line. If you currently use a medical or security alarm that is connected with a traditional phone line we recommend that you contact your alarm or device provider to check if your device is compatible to work on the Vodafone 5G network. Some devices will not work without a phone line or on our 5G network and your medical or security alarm provider may be able to discuss alternative options with you if this is the case.
No. We offer free express delivery for all Vodafone products (including Home Internet modems).
No, you can’t use your own modem with 4G or 5G Home Internet Plans.
4G
If you receive a new modem (RRP $180) with your order, you’ll pay $0/mth when you stay connected over 24 months. Vodafone retains ownership of the modem and it must be returned to Vodafone within 30 days of cancellation/withdrawal. If you cancel within 24 months, you won’t need to pay a modem non-return fee, as long as the modem is returned to us in Good Working Order within 30 days of cancellation. Otherwise, you’ll need to pay $7.50/mth for each remaining month. Max cost is $180. No modem non-return fee applies after 24 months.
If you receive a refurbished modem with your order, there is no modem non-return fee. However, Vodafone retains ownership of the modem – so if you cancel your plan or withdraw your service, refurbished modems must be returned to Vodafone within 30 days of cancellation/withdrawal.
5G
When you receive a new or remanufactured modem with your order, you’ll pay $0/mth when you stay connected over 36 months. Vodafone retains ownership of the modem and it must be returned to Vodafone within 30 days of cancellation/withdrawal. If you cancel within 36 months, you won’t need to pay a modem non-return fee, as long as the modem is returned to us in Good Working Order within 30 days of cancellation. Otherwise, you’ll need to pay $11/mth for each remaining month. Max modem non-return fee is $396. No modem non-return fee applies after 36 months.
If you receive a refurbished modem with your order, there is no modem non-return fee. However, Vodafone retains ownership of the modem – so if you cancel your plan or withdraw your service, refurbished modems must be returned to Vodafone within 30 days of cancellation/withdrawal.
Techy types should be aware that 5G Home Broadband uses CG-NAT. Carrier-grade NAT (Network Address Translation) is a type of network that assigns services with a private IP address, instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that the following items (which depend on internal NAT) will not work on 5G Home Broadband:
- Port forwarding
- Hosting web, email or file servers internally
- Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
- Remote Access (i.e. accessing your home computer or devices from another location)
If you need any of these items in your home setup, 5G Home Broadband won’t be the right fit for you. Please check your address on our website for one of our other great broadband plans
Latency and gaming
5G is great for most online applications (including casual gaming), but if you require ultra-low latency where every millisecond matters (for example, professional gaming), 5G Home Broadband may not be the right fit for you.
5G Home Internet Plus or Premium $15/mth off for 6 months
Discount available to approved customers (‘Eligible Customers’) who sign up to Vodafone 5G Home Internet Plus Plan or Vodafone 5G Home Internet Premium Plan (‘Eligible Plan’) from 1 August until 25 September (unless extended). Offer available to new Vodafone 5G Home Internet Plus Plan or Vodafone 5G Home Internet Premium Plan customers only. Discount includes: $15/mth off monthly plan fees (monthly access fees) on Eligible Plan for 6 months. Discount will be applied as a recurring monthly credit for 6 months and is forfeited if you cancel or change your plan within the 6-month discount period. After the discount period, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
My Internet Connect App
My Internet Connect App (the App) is an optional feature available to eligible home internet customers with the Vodafone Super Wi-Fi Max Modem or Vodafone Super Wi-Fi Max 5G Modem. It assists customers to manage their modem, home network and related settings. The App is available to download through Google Play Store for Android devices and App Store for iOS devices. There is no additional cost for the App however mobile data is required at your own cost when used outside of your home internet service. By signing up to the App, you agree to the My Internet Connect terms and conditions. For personal use in Australia only. Subject to change.
Vodafone 5G Home Internet Modem
It is a requirement of the 5G Home Internet Plan that you must use the Vodafone provided 5G compatible modem (‘Modem’). There is no option to purchase the Modem outright or on a monthly payment plan. You cannot bring your own modem or purchase one outright from Vodafone and sign up to a Vodafone 5G Home Internet Plan. Vodafone retains ownership of the Modem and it must be returned to us within 30 days of cancelling your plan. If you cancel your plan within 36 months of connecting, and do not return the Modem within 30 days of cancellation of your plan, then you may be charged a Modem Non-Return Fee. See “Early Exit Fees and Modem Non-Return Fees” in your Plan Details for information on the Modem NonReturn Fee if your Plan is cancelled before 36 months. You must have a valid Vodafone SIM inserted in your Modem. The Vodafone SIM must not be removed from the Modem or used in another device. The SIM is locked to the Modem and will not work with other devices. Professional installation is not provided, so you must self-install the Modem to access the service by following the instructions provided. Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time (up to 32 enabled devices on 2.4GHz connection, up to 32 enabled devices on 5GHz connection). Consult your device manual to determine if your Wi-Fi enabled device can connect to Wi-Fi via 2.4GHz and/or 5GHz connections. You can connect up to 3 wired devices using the 3 Ethernet ports.
5G Home Internet Basic $10 off for 6 months
Discount available to approved customers (‘Eligible Customers’) who sign up to Vodafone 5G Home Internet Basic Plan (‘Eligible Plan’) from 13 March 2024 until withdrawn. Offer available to new Vodafone 5G Home Internet Basic customers only. Discount includes: $10/mth off monthly plan fees (monthly access fees) on Eligible Plan for 6 months. Discount will be applied as a recurring monthly credit for 6 months and is forfeited if you cancel or change your plan within the 6-month discount period. After the discount period, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change
$0 Vodafone Super Wi-Fi Mesh
Discount available to approved new and existing Vodafone NBN and Vodafone 5G Home Internet (Eligible Plan) customers with a Vodafone Super Wi-Fi Modem who purchase a Vodafone Super Wi-Fi Mesh (Eligible Customers). Discount applies only to the purchase of the first Vodafone Super Wi-Fi Mesh and not to the purchase of any subsequent mesh. Discount includes: $0 for the first Vodafone Super Wi-Fi Mesh when an Eligible Customer stays connected to a Vodafone NBN plan over a 24 month Accessory Payment Plan (APP) or a Vodafone 5G Home Internet plan over a 36 month APP. APPs over a 12 month term are not eligible for the Discount. If you cancel your Eligible Plan during the APP term, the Discount will be forfeited, and the Vodafone Super Wi-Fi Mesh must be paid out on your next bill at the undiscounted rate ($6 x months remaining for Vodafone NBN customers and $4 x months remaining for Vodafone 5G Home Internet customers). Total undiscounted cost of the Vodafone Super Wi-Fi Mesh is $144. Offer is available until withdrawn. This offer is available in conjunction with other in-market offers, if applicable. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
4G Home Internet $10 off for 6 months
Discount available to approved customers (‘Eligible Customers’) who sign up to Vodafone Home Internet Basic 4G Plan (‘Eligible Plan’) from 13 March 2024 until withdrawn. Offer available to new Vodafone 4G Home Internet customers only. Discount includes: $10/mth off monthly plan fees (monthly access fees) on Eligible Plan for 6 months. Discount will be applied as a recurring monthly credit for 6 months and is forfeited if you cancel or change your plan within the 6-month discount period. After the discount period, your monthly plan fees will be charged at the undiscounted monthly price. This offer is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
Unlimited Data
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.
Network Satisfaction Guarantee
If you’re a new customer and you’ve signed up to any new postpaid mobile, mobile broadband or Home Internet plan and you don't love our network within the first 30 days of sign-up, or in the case of a Vodafone nbn® or Vision plan within the first 30 days of service activation, you’re welcome to cancel by calling 1300 551 198 (excludes upgrades and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred, that are not included in your plan, up until your number or nbn® or Vision service is fully transferred and return your device or modem and equipment in original packaging with proof of purchase returned to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan, for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law.. Full terms and conditions on our network page.
4G
You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See our coverage checker.
5G
Vodafone’s 5G Network is progressively being rolled out to selected parts of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth. 5G approved device required, with an eligible Vodafone plan, in a Vodafone 5G Coverage area to access the 5G Network. In non-5G coverage areas, you’ll automatically switch to our 4G networks. Actual speeds vary due to location & network congestion. Check coverage and for updates when 5G is coming to your area on our 5G network support page.
Accessories Payment Plan
Accessories may be purchased on an Accessory Payment Plan (APP) over 12, 24 or 36 months duration (Commitment Period). The outright price of your chosen accessory (as set by Vodafone at your time of purchase) will be spread in equal instalments over your chosen Commitment Period. Once chosen, your Commitment Period is fixed (unless you elect to pay your total remaining balance in full in one instalment). APP is only available to eligible customers who connect (and remain connected to) an active and eligible Postpaid Plan (Eligible Plan) and must agree to and pass a credit check. If you cancel your Eligible Plan or your APP, your APP will also automatically cancel and 100% of remaining APP instalments plus any outstanding charges on your Eligible Plan will be applied to your next bill. Minimum monthly spend and terms and conditions apply for Eligible Plan. You can have a max of 5 APP per Eligible Plan. Each APP can have up to 10 accessories. Not available online. Full T&C apply.
Vodafone 5G Home Internet Modem
It is a requirement of the 5G Home Internet Plan that you must use the Vodafone provided 5G compatible modem (‘Modem’). There is no option to purchase the Modem outright or on a monthly payment plan. You cannot bring your own modem or purchase one outright from Vodafone and sign up to a Vodafone 5G Home Internet Plan. Vodafone retains ownership of the Modem and it must be returned to us within 30 days of cancelling your plan. If you cancel your plan within 36 months of connecting, and do not return the Modem within 30 days of cancellation of your plan, then you may be charged a Modem Non-Return Fee. See “Early Exit Fees and Modem Non-Return Fees” in your Plan Details for information on the Modem Non-Return Fee if your Plan is cancelled before 36 months. You must have a valid Vodafone SIM inserted in your Modem. The Vodafone SIM must not be removed from the Modem or used in another device. The SIM is locked to the Modem and will not work with other devices. Professional installation is not provided, so you must self-install the Modem to access the service by following the instructions provided. Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time (up to 32 enabled devices on 2.4GHz connection, up to 32 enabled devices on 5GHz connection). Consult your device manual to determine if your Wi-Fi enabled device can connect to Wi-Fi via 2.4GHz and/or 5GHz connections. You can connect up to 3 wired devices using the 3 Ethernet ports.
$10/mth off 5G Home Internet offer
Discount available to approved customers (‘Eligible Customers’) who sign up to any Vodafone 5G Home Internet Plan (‘Eligible Plan’) from 3 December 2024 until withdrawn. Offer available to new Vodafone 5G Home Internet customers only. Discount includes: $10/mth off monthly plan fees (monthly access fees) on Eligible Plan for 6 months. Discount will be applied as a recurring monthly credit for 6 months and is forfeited if you cancel or change your plan within the 6-month discount period. After the discount period, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
4G Home Internet Plan
4G Home Internet Basic (“Plan”) is available only (i) to approved customers in selected coverage areas, and (ii) for personal use at an approved service address (‘Approved Address’) and (iii) with a Vodafone provided 4G compatible modem (‘Modem’). Vodafone owns the Modem and retains full legal title and beneficial ownership in the Modem: (i) for refurbished Modems that are issued to you under your Plan - the refurbished Modem must be returned to Vodafone within 30 days of your Plan being cancelled or withdrawn, (ii) for all other modems, including new Modems that are issued to you under your Plan –you must return the Modem within 30 days of your Plan being cancelled or withdrawn. If your Plan is cancelled or withdrawn within 24 months of connecting and you do not return the Modem in Good Working Order within 30 days, a Modem Non-Return Fee will apply. The Non-Return Fee is $0 when you stay connected for 24 months (‘Device Period’). If you do not return the Modem, you will be charged a Non-Return Fee calculated by $7.50 x number of months remaining of the Device Period. The total maximum cost of not returning the Modem is $180. Good Working Order means the returned Modem is near new with only minor signs of wear and includes all original equipment. If you require a modem replacement, you may be provided with a new or refurbished modem and the terms applicable to that type of modem will apply.
The Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time.
The Plan uses our 4G Vodafone Network and may be subject to data de-prioritisation. Data de-prioritisation means that during peak periods or congestion some data traffic will receive less priority over other traffic on the Vodafone Network, and we may manage the Vodafone Network by de-prioritising your service. This could mean that during periods of congestion you may experience slower speeds than 16Mbps, and the speeds experienced may be different to the speeds experienced using our other services.
All data for use in Australia within the Vodafone Network coverage area and only at your Approved Address. The Plan has a maximum speed of 20Mbps (download) and 2Mbps (upload) and a Typical Evening Speed of 16Mbps (download) and 1.9Mbps (upload). Typical Evening Speeds are subject to change and measured between 7-11 pm. They are not guaranteed speeds and you may experience slower speeds than this during busy periods and at other times.
Actual speeds you reach will continually vary depending on many factors such as deprioritisation, network congestion, the number of devices connected and their capabilities, network coverage and the time you are using data. This plan is suitable for browsing, emails, social media, streaming music, SD and HD video. It is not suitable for 4K streaming and may not be suitable for online gaming. It is suitable for 1-3 users. See our Speed Guide for more detail. Fair Use Policy applies. Plan is not eligible for roaming. You cannot share the data between your Plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Plan is for use at your Approved Address only and may no longer work if you move to another location. You will need to contact us to check service and network availability at the new location and notify us if you wish to set up your service at your new location.
You don’t have to bundle this service. Existing Postpaid Mobile Customer Price is available to existing customers (i) with an existing Postpaid Mobile service (excludes MBB), (ii) who add any Vodafone 4G or 5G Home Internet Plan on the same account (‘Eligible Plan’) and (iii) remain connected to both services. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and your Eligible Plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or Eligible Plan the discount will be forfeited and you will pay the Stand-alone Price. Discount only applicable on one Eligible Plan. Standalone Price means the undiscounted Minimum Monthly Spend of the Eligible Plan.
Existing postpaid mobile phone plan customer price
Excludes Mobile Broadband customers. Postpaid voice customers only. You don’t have to bundle this service. However, in order to receive the Existing Postpaid Mobile Customer Price for this plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will be charged the Standalone Price. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and this nbn plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn plan the discount will be forfeited and you will pay the Stand-alone Price.
$10/mth off 4G Home Internet offer
Discount available to approved customers (‘Eligible Customers’) who sign up to Vodafone 4G Home Internet Plan (‘Eligible Plan’) from 3 December 2024 until withdrawn. Offer available to new Vodafone 4G Home Internet customers only. Discount includes: $10/mth off monthly plan fees (monthly access fees) on Eligible Plan for 6 months. Discount will be applied as a recurring monthly credit for 6 months and is forfeited if you cancel or change your plan within the 6-month discount period. After the discount period, your monthly plan fees will be charged at the undiscounted monthly price. This offer is available in conjunction with other inmarket offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
5G Home Internet Plans
Home Internet 5G Basic Plan, Home Internet 5G Plus Plan and Home Internet 5G Premium Plans (collectively, “Plan”) available only (i) to approved customers, (ii) for personal use at an approved service address with 5G coverage (‘Approved Address’) and (iii) with a Vodafone provided 5G compatible modem (‘Modem’). Vodafone owns the Modem and retains full legal title and beneficial ownership in the Modem: (ii) for new and remanufactured modems that are issued to you under your Plan – you must return the Modem within 30 days of your Plan being cancelled or withdrawn. If your Plan is cancelled or withdrawn within 36 months of connecting and you do not return the Modem in Good Working Order within 30 days, a Modem Non-Return Fee will apply. The Non-Return Fee is $0 when you stay connected for 36 months (‘Device Period’). If you do not return the Modem, you will be charged a Non-Return Fee calculated by $11 x number of months remaining of the Device Period. The total maximum cost of not returning the Modem is $396. Good Working Order means the returned Modem is near new with only minor signs of wear and includes all original equipment. (i) for refurbished Modems that are issued to you under your Plan - the refurbished Modem must be returned to Vodafone within 30 days of your Plan being cancelled or withdrawn, If you require a modem replacement, you may be provided with a new, remanufactured or refurbished modem and the terms applicable to that type of modem will apply.
Plan is for use at your Approved Address only, and may no longer work if you move to another location. Modem will default to the 4G network (if available) if the 5G network is unavailable. Plan is not eligible for Bundle and Save. Customer support will be available only via 1300 650 410 – support will not be available in Retail Stores or online or through My Vodafone.
You must connect for a minimum of one month. Recurring monthly plan fee charged until the end of the month in which you notify that you wish to cancel. Minimum monthly spend is one month’s plan fees. Total minimum cost is one-month plan fees, provided you return the Modem within 30 days of cancellation. No Early Exit Fees if you choose to cancel your Plan before the end of the Device Period, but you will need to return the Modem to us within 30 days or you may be charged a Modem Non-Return Fee.
The Modem can operate with a maximum of 100 compatible Wi-Fi enabled devices at any one time. The Plan uses the Vodafone Network and may be subject to data de-prioritisation. Data de-prioritisation means that during peak periods or congestion some data traffic will receive less priority over other traffic on the Vodafone Network, this could mean the speeds you experience may be slower than the speeds experienced using our other 5G services. All data for use in Australia within the Vodafone Network coverage area and only at your Approved Address. Home Internet 5G Basic Plan includes unlimited data with an estimated Typical Evening Speed of 15Mbps (download) and 2Mbps (upload), and maximum speeds of 20Mbps (download) and 2Mbps (upload), and is suitable for streaming high-definition video, social media and internet browsing. It is suitable for 1-3 users. It is not suitable for 4K streaming and may not be suitable for online gaming. Large files might be slow to load. Home Internet 5G Plus Plan includes unlimited data with a Typical Evening Speed of 50Mbps (download) and 15Mbps (upload), and maximum speeds of 50Mpbs (download) and 20Mbps (upload), and is suitable for streaming 4K and HD video, downloading large files, social media and casual online gaming. Home Internet 5G Premium Plan includes unlimited data with a Typical Evening Speed of 100Mbps (download) and 15Mbps (upload), and maximum speeds of 100Mbps (download) and 20Mbps (upload), and is suitable for 4K and HD video streaming, downloading large files, social media and casual online gaming. Typical Evening Speeds are subject to change and measured between 7-11pm. They are not guaranteed speeds and you may experience slower speeds than this during busy periods and at other times. Actual speeds you reach for these Plans will continually vary depending on many factors such as de-prioritisation, network congestion, the number of devices connected and their capabilities, network coverage and the time you are using data. Fair Use Policy applies. Plan is not eligible for roaming. You cannot share the data between your Plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555 from a Vodafone mobile or 1300 650 410 from any other phone. You don’t have to bundle this service.
You may change to a higher or lower Plan by calling Customer Care. Your new service and Plan will commence immediately, and the charge for your new Plan will begin from your next monthly billing cycle. A change of Plan to both a higher or lower value Plan at end of your billing cycle, will begin from the start of your next monthly billing cycle.