5G
Vodafone’s 5G Network is progressively being rolled out to selected parts of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth. 5G approved device required, with an eligible Vodafone plan, in a Vodafone 5G Coverage area to access the 5G Network. In non-5G coverage areas, you’ll automatically switch to our 4G networks. Actual speeds vary due to location & network congestion. Check coverage and for updates when 5G is coming to your area on our 5G network support page.

5G Home Internet Plans
5G Home Internet Basic Plan, 5G Home Internet Plus Plan and 5G Home Internet Premium Plans (collectively, “Plan”) available only (i) to approved customers, (ii) for personal use at an approved service address with 5G coverage (‘Approved Address’) and (iii) with a Vodafone provided 5G compatible modem (‘Modem’). Vodafone owns the Modem and retains full legal title and beneficial ownership in the Modem: (i) for refurbished Modems that are issued to you under your Plan - the refurbished Modem must be returned to Vodafone within 30 days of your Plan being cancelled or withdrawn, (ii) for all other modems, including new Modems that are issued to you under your Plan – if your Plan is cancelled or withdrawn within 36 months of connecting, you must return the Modem in Good Working Order within 30 days of your Plan being cancelled or withdrawn. The Non-Return Fee is $0 when you stay connected for 36 months (‘Device Period’). If you do not return the Modem, you will be charged a Modem Non-Return Fee calculated by $17 x number of months remaining of the Device Period. The total maximum cost of not returning the Modem is $612. Good Working Order means the returned Modem is near new with only minor signs of wear and includes all original equipment.

Plan is for use at your Approved Address only, and may no longer work if you move to another location. Modem will default to the 4G network (if available) if the 5G network is unavailable. Plan is not eligible for Bundle and Save. Customer support will be available only via 1300 650 410 – support will not be available in Retail Stores or online or through My Vodafone. 

You must connect for a minimum of one month. Recurring monthly plan fee charged until the end of the month in which you notify that you wish to cancel. Minimum monthly spend is one month’s plan fees. Total minimum cost is one-month plan fees, provided you return the Modem within 30 days of cancellation. No Early Exit Fees if you choose to cancel your Plan before the end of the Device Period, but you will need to return the Modem to us within 30 days or you may be charged a Modem Non-Return Fee.

The Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time.

The Plan uses the Vodafone Network and may be subject to data de-prioritisation. Data de-prioritisation means that during peak periods or congestion some data traffic will receive less priority over other traffic on the Vodafone Network, this could mean the speeds you experience may be slower than the speeds experienced using our other 5G services.

All data for use in Australia within the Vodafone Network coverage area and only at your Approved Address. 5G Home Internet Basic Plan includes unlimited data with an estimated Typical Evening Speed of 15Mbps (download) and 2Mbps (upload), and maximum speeds of 20Mbps (download) and 2Mbps (upload), and is suitable for streaming high-definition video, social media and internet browsing. It is suitable for 1-3 users. It is not suitable for 4K streaming and may not be suitable for online gaming. Large files might be slow to load. 5G Home Internet Plus Plan includes unlimited data with a Typical Evening Speed of 50Mbps (download) and 15Mbps (upload), and maximum speeds of 50Mpbs (download) and 20Mbps (upload), and is suitable for streaming 4K and HD video, downloading large files, social media and casual online gaming. 5G Home Internet Premium Plan includes unlimited data with a Typical Evening Speed of 100Mbps (download) and 15Mbps (upload), and maximum speeds of 100Mbps (download) and 20Mbps (upload), and is suitable for 4K and HD video streaming, downloading large files, social media and casual online gaming. Typical Evening Speeds are subject to change and measured between 7-11pm. They are not guaranteed speeds and you may experience slower speeds than this during busy periods and at other times. Estimated Typical Evening Speed is measured between 7pm-11pm. As this is a new plan, the speed stated here is currently based on an estimate. TPG will revise the typical evening speed once it has collected enough data on the speed performance for this plan. Actual speeds you reach for these Plans will continually vary depending on many factors such as de-prioritisation, network congestion, the number of devices connected and their capabilities, network coverage and the time you are using data. Fair Use Policy applies. Plan is not eligible for roaming. You cannot share the data between your Plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555 from a Vodafone mobile or 1300 650 410 from any other phone.

You don’t have to bundle this service. Existing Postpaid Mobile Customer Price is available to existing customers (i) with an existing Postpaid Mobile service (excludes MBB), (ii) who add any Vodafone 4G or 5G Home Internet Plan on the same account (‘Eligible Plan’) and (iii) remain connected to both services. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and your Eligible Plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or Eligible Plan the discount will be forfeited and you will pay the Stand-alone Price. Discount only applicable on one Eligible Plan. Standalone Price means the undiscounted Minimum Monthly Spend of the Eligible Plan.

You may change to a higher or lower Plan by calling Customer Care. Your new service and Plan will commence immediately, and the charge for your new Plan will begin from your next monthly billing cycle. A change of Plan to both a higher or lower value Plan at end of your billing cycle, will begin from the start of your next monthly billing cycle.

Vodafone 5G Home Internet Modem
It is a requirement of the 5G Home Internet Plan that you must use the Vodafone provided 5G compatible modem (‘Modem’). There is no option to purchase the Modem outright or on a monthly payment plan. You cannot bring your own modem or purchase one outright from Vodafone and sign up to a Vodafone 5G Home Internet Plan. A Non-Return Fee may apply if your plan is cancelled within 36 months of connecting. If your plan is cancelled within 36 months of connecting, you must return the Modem to us. If you do not return the Modem within 30 days of cancellation of your plan, then you may be charged a Modem Non-Return Fee. See “Early Exit Fees and Modem Non-Return Fees” in your Plan Details for information on the Modem Non-Return Fee if your Plan is cancelled before 36 months. You must have a valid Vodafone SIM inserted in your Modem. The Vodafone SIM must not be removed from the Modem or used in another device. The SIM is locked to the Modem and will not work with other devices. Professional installation is not provided, so you must self-install the Modem to access the service by following the instructions provided. Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time (up to 32 enabled devices on 2.4GHz connection, up to 32 enabled devices on 5GHz connection). Consult your device manual to determine if your Wi-Fi enabled device can connect to Wi-Fi via 2.4GHz and/or 5GHz connections. You can connect up to 3 wired devices using the 3 Ethernet ports. 

5G Home Internet 1 Month Free Offer
First month plan fees waived for new 5G Home Internet customers who sign up from 1 September 2021. Offer available until withdrawn. The Offer will appear as a credit on the customer’s bill. After the first month, the minimum monthly spend is $65 or $70 (or $60 or $65 respectively if the customer is an existing postpaid mobile phone plan customer). This is one month plan fees, provided you return the modem in Good Working Order within 30 days of cancellation. Excludes customers changing the rate of their plan. Not for commercial or resale purposes. Offer not transferable or redeemable for cash. Subject to change.