Direct debit
This support article will give you key information about paying your bill with direct debit.
How to pay your bill using direct debit.
When you signed up to your plan, automatic direct debit was set up for you. Now with additional payment methods and enhanced payment security for credit/debit card transactions, you can manage direct debit through My Vodafone.
Direct debit payments will come out of your bank account, credit/debit card or PayPal account on the due date of your bill.
Additional information
If you have direct debit set up with your bank account or PayPal account, there are no additional charges.
Direct debit payments by credit/debit card will incur a payment processing fee.
|
|
Fee (ex GST) |
MASTERCARD |
International |
2.071% |
Credit Standard |
0.697% |
|
Debit Standard |
0.344% |
|
VISA |
International |
2.072% |
Credit Standard |
0.590% |
|
Credit Premium |
1.032% |
|
Super Premium |
1.087% |
|
Debit Standard |
0.176% |
|
Debit Premium |
0.148% |
|
American Express |
|
0.940% |
For further details, please see the Direct Debit Service Agreement.
If you want to use another payment method, you’ll need to cancel direct debit through My Vodafone 24 hours before your bill’s next due date.
You can also contact your financial institution at least 5 business days before your next due date. If you cancel your direct debit payment through your financial institution without letting us know or providing us with alternative means of payment, additional charges may apply.
There are several payments methods you can use to pay your bill. Find out more on our support page for paying your bill.
No. If you pay part of your bill in advance, you will only be debited for the outstanding balance of your account. This balance takes into account any payments processed up to 24 hours prior to when your direct debit is processed.
If a direct debit request is unsuccessful, we will notify you via email. Depending on the reason, your direct debit will be cancelled after one or more unsuccessful payments.
Your direct debit will be cancelled after one unsuccessful payment:
- If the payment is flagged as fraudulent
- If the payment response is permanent (eg. stolen card, account closed)
If the payment was unsuccessful for a temporary reason (eg. insufficient funds, refer to card issuer) we will reattempt the payment after 2 business days. If the second payment attempt fails, your direct debit will be cancelled, and you will be notified via email.
If your direct debit is cancelled due to unsuccessful payments, you’ll need to arrange an alternative payment method for your current bill.