Overpaying your bill and requesting a refund
If you’ve overpaid your bill and your account is in credit, the amount will automatically be deducted from your next bill. Otherwise you can request a refund for the overpayment.
You can also request a refund if you've made a payment to the wrong Vodafone account.
How to request a refund for an overpayment.
You can request a refund for an overpayment by calling 1555 from your Vodafone phone or 1300 650 410 from any phone.
Additional information
The credit amount will usually be refunded through the same payment method you used to make the payment.
| If the payment was made by: | It will be refunded to: |
|---|---|
| Credit card or debit card | The same credit card or debit card. For old payments and/or cards, we may have to refund to a bank account. |
| BPAY | Bank account |
| Cash and Australia Post | Bank account |
| Direct debit | Bank account |
| PayPal | Same credit/debit card or bank account |
| Google Pay | Same credit/debit card |
| Apple Pay | Same credit/debit card |
| Alipay | Same credit/debit card |
We’ll need to confirm your bank account details over the phone in order to process your refund. We won’t require your card details. Once we've refunded your credit, we'll send you a text message to confirm.
Depending on the payment method, it can take up to 7 business days for a refund to reach you.