Unexpected charges on your bill
We understand that it can be a surprise when an unexpected charge appears on your bill.
So we’ve put together this support article to highlight common charges on a bill that are over and above the standard plan fee and phone repayment amount.
Automatic additional data
If you’re on a Red Plan, SIM Only, Data or Tablet Plan and you use all your plan’s included data we’ll automatically add 1GB data for $5 ($0.005/MB).
If you’re on a Red or SIM Only Modem Plan and you use all your plan’s included data we’ll automatically add 10GB data for $10 ($0.001/MB).
For more information on automatic additional data on your plan see our data overage support page.
For tips on limiting your data usage check out our data management support page. If you regularly go over your data allowance, consider changing your current plan to an Vodafone Infinite Plan, where you’ll get heaps of included data and you can keep using data at slower speeds. For more information on what you can and can’t do at these speeds, check out our speed guide.
For information on sharing and managing data with other plans on your account see our support page on sharing data with other plans.
Pay As You Go Roaming charges
If you’re overseas and you use your phone, you may incur Pay As You Go Roaming charges.
Pay As You Go Roaming rates will apply:
- If you’re travelling to a country where $5 Roaming isn’t available.
- If your plan isn't eligible for $5 Roaming.
- If you don’t have $5 Roaming switched on.
For more information on roaming rates check out our international roaming rates support page.
Additional international call minutes
When you go over your international call minutes included in your plan, you’ll incur additional charges based on the call rates for standard international calls.
For more information on international call rates see our international call support page.
Accessories or Mobile Payment Plans
If you sign up for an Accessories Payment Plan or Mobile Payment Plan then these will appear on your bill.
Add-ons
Some Add-ons automatically reoccur each month. Therefore the cost of the Add-on will appear on your bill.
Boosters expire at the end of your billing month and do not have recurring billing.
For more information check out our support pages for data boosters and international call add-ons.
Premium services
Premium services such as calls are charged in addition to your monthly bill.
If you’ve signed up or upgraded your existing service to a postpaid voice, postpaid mobile broadband or home wireless plan after 10 November 2020, your premium services are capped at $20 per billing month. This means your premium services will be barred until the next billing month. You can request a temporary unbar to your premium services through My Vodafone or by giving us a call on 1555 from your Vodafone mobile, or 1300 650 410. You can also place a temporary unbar by heading in store.
If you’ve signed up or upgraded to a postpaid voice or postpaid mobile broadband plan before 10 November 2020, there is no limit to premium services on your plan and standard charges will apply unless you decide to upgrade or change your plan.
Content Purchases
Content purchases through Pay with Vodafone such as Norton™ security are charged in addition to your monthly bill.
1223 & 1225 Directory Assistance and 123 Ask Anything
Calls to 1223 & 1225 (Directory Assistance) and 123 (Ask Us Anything) are charged in addition to your monthly bill.