Unlocking your Vodafone device
If your device is locked to the Vodafone network, you may need to unlock it before using another provider's SIM card.
How to unlock your device
The best way to unlock your device from the Vodafone network is through our online unlocking tool.
Not all devices are locked to the Vodafone network. Depending whether you bought your device on a plan, or purchased it outright on a prepaid service, there may be a fee for network unlocking your device.
There's no fee for unlocking a device purchased with a plan. however, you may still need to enter an unlock code for certain devices.
If you purchased your device outright to use with a prepaid service, there'll be a fee to unlock it from the Vodafone network.
If you’ve had your device for less than 6 months, there’s a $50 unlocking fee.
If you’ve had your device for over 6 months, there’s a $25 unlocking fee.
Network unlocking troubleshooting
If you’ve tried using our online unlocking tool and you’re unable to unlock your device from the Vodafone network, try these troubleshooting steps:
Verify where your phone was purchased
Network unlocking is only available for devices purchased from Vodafone, Australia. If you bought your device overseas or from another provider, you'll need to contact them directly for unlocking assistance.
Check the IMEI number
Check the IMEI number you entered into our online unlocking tool is correct.
Check your SIM is active
Check your new SIM card is active. If not, please reach out to the SIM provider.
Device Locked After Multiple Unlock Attempts?
If the unlock code has been entered incorrectly into the online unlocking tool several times, your device may become network blocked and can no longer be unlocked online.
Please note, we’ll need to send your device to the manufacturer to lift the block, which may require a master reset. We recommend backing up your device before heading in store.
What to do next
your nearest Vodafone store and our team will help assess your device.
Important information
To remove the block, your device may need to be sent to the manufacturer. In some cases, this process may require a master reset, which could erase the data stored on your device.
We strongly recommend backing up your device before heading in visiting a store.
Additional information
You need to insert a SIM card from another provider to complete the unlocking process.
If you’re trying to unlock your Samsung device and it has frozen, it means the unlocking code has been entered incorrectly too many times. To complete the unlocking process, you'll need to enter the master reset code to restore your device. You can get the Samsung master reset code through our online unlocking tool.
If you purchased your device from another network provider, including an overseas Vodafone store, you’ll need to contact them to network unlock your device.
If you’ve been locked out of the My Vodafone App, you can call customer care on 1300 650 410 or visit your nearest Vodafone store for assistance.
If your device has been blocked, please call customer care on 1300 650 410 for assistance.
To receive your unlock code and instructions, enter IMEI 1 into the online Unlocking Tool.