Vodafone TV™

Try these troubleshooting steps.

• Perform a soft reset. On the bottom of the Vodafone TV™, locate the ‘Reset’ button. Using a ballpoint pen or paperclip, press down on the button for less than 4 seconds and release it to restart the box. If you press the button for more than 4 seconds, this will initiate a full factory reset.
• Perform a power cycle. Unplug the power cable from the Vodafone TV™ for 1 minute, then reconnect it.
• Perform a factory reset. On the bottom of the Vodafone TV™, locate the ‘Reset’ button. Using a ballpoint pen or paperclip, press down on the button for more than 4 seconds or until you see the ‘Factory data reset’ screen. Follow the prompts on-screen. Please keep in mind that a factory reset will delete any settings or installed apps on your Vodafone TV™.

Try these troubleshooting steps.

• Confirm that the remote has power. Press any button on the remote. If you see a red LED light flash on top of the remote, it has power.
• Reset the remote. Remove all the batteries, then press all buttons on the remote to deplete any power left. Then re-insert the batteries.
• Change batteries. Replace the current batteries with new batteries.
• Perform a factory reset for your remote. Press the ‘TV’ and ‘OK’ buttons on your remote together for less than 4 seconds. The red LED light will flash three times and then turn off.
• Repair Bluetooth connection. Navigate to ‘Settings’ by selecting the cog icon on the Vodafone TV™ home screen. Select ‘Bluetooth’ and ensure that it is enabled, then select ‘Remote & accessories’. If you can see ‘Vodafone TV remote’, unpair the device. Select ‘Add accessory’ and if your remote control is detected, you’ll see it listed on the screen. Press ‘OK’ on your remote to pair. If your remote control is not detected, hold down the ‘OK’ and ‘HOME’ buttons for more than four seconds. The red LED light should flash.

Try these troubleshooting steps.

• Check picture quality settings. Navigate to ‘Settings’ by selecting the cog icon on the Vodafone TV™ home screen. Select ‘Display’ and then ‘Screen resolution’. Check that ‘Auto switch to best resolution’ is on.
• Run an external internet speed test. Open an internet browser and head to the speed test website. Click ‘Begin Test’ and check the download speed results. Your connection should be over 25Mbps to stream 4K video, over 7Mbps for HD or over 3Mbps for SD.

• Check whether you’re connected to the internet. Navigate to ‘Settings’ by selecting the cog icon on the Vodafone TV™ home screen, then select ‘Network’. If you’re connected to the internet via an Ethernet cable, you should see ‘Connected’ under the Ethernet heading. If you’re connected via Wi-Fi, you should see ‘Connected’ under the first network in the list.
• Run an external internet speed test. Open an internet browser and head to the speed test website. Click ‘Begin Test’ and check the download speed results. Your connection should be over 25Mbps to stream 4K, over 7Mbps for HD or over 3Mbps for SD

Try these troubleshooting steps.

• Check that you’re connected to the internet. Navigate to ‘Settings’ by selecting the cog icon on the Vodafone TV™ home screen, then select ‘Network’. If you’re connected to the internet via an Ethernet cable, you should see ‘Connected’ under the Ethernet heading. If you’re connected via Wi-Fi, you should see ‘Connected’ under the first network in the list.
• Confirm that a Google account is registered on the Vodafone TV™. Navigate to ‘Settings’ by selecting the cog icon on the Vodafone TV™ home screen. Check that a Google account is listed under ‘Accounts’. If not, select ‘Add Account’ and follow the on-screen prompts to add a Google account.

• Check your aerial cable. Make sure it is firmly connected and hasn’t come loose. Also check to make sure it hasn’t been damaged.
• Run TV tuning. Press the TV icon on your remote control to launch the TV application. On ‘Set up your sources’ screen, select ‘TV channels’. The TV channel scan will start – this takes a few minutes. If any channels are found, Vodafone TV™ will save and return to the ‘Set up your sources’ screen. Under ‘TV channels’, the number of digital TV channels found will be listed. Select ‘Done’. The TV application will play the first channel in the program list. To access the program guide, press the ‘OK’ button while using the TV application to bring up the menu.

Yes, you will still have to pay for subscriptions to content services.

Yes, the Vodafone TV™ comes with a 24 month warranty. You’ll receive a warranty card with your Vodafone TV™.

No, you don’t need Vodafone nbn^® to use Vodafone TV™. It will work with any broadband internet connection that is Wi-Fi enabled.