These are some of the most frequently asked questions about the Samsung Galaxy Z Series Launch Offer Promotion. For full terms and conditions please visit the Samsung Online Store.
Purchase a Galaxy Z Flip6 or Galaxy Z Fold6 (Participating Product) from Vodafone (Participating Retail Store) and you may redeem a complimentary one (1) year subscription to Samsung Care+ (the “Bonus Gift”) for each Participating Product, subject to T&Cs.
Australian residents aged 18 years and over.
The Samsung Galaxy Z Flip6 and Samsung Galaxy Z Fold6.
*Swap Fee for all eligible devices is from $229 to $299.
**A Refresh Fee of $99 is payable for all eligible devices.
Please refer to the Samsung Care+ T&Cs for further information.
The promotion starts 12:01 AM AEST 11th July 2024 and ends 11:59 PM AEST 30th July 2024.
1. Purchase a Participating Product from a Participating Retailer (excluding the Samsung Online Store).
2. Keep your valid proof of purchase (as outlined below) and IMEI/Serial number for all participating products.
3. Provide a copy of your proof of purchase and IMEI via the URL https://www.samsung.com/au/offer/galaxy-offers/
Instructions on how to find IMEI/Serial number can be found at the following URL: www.samsung.com/au/support/mobile-devices/how-to-find-phone-model-number-serial-number-or-imei-number/
4. Once you have submitted the requested contact information correctly, you will receive a Samsung Care+ Welcome email (to your registered nominated email address) with your Samsung Care+ subscription number.
5. You must do this by no later than 11:59pm AEST 31st August 2024.
6. If your claim for the Gift has been submitted incorrectly, Samsung will endeavour to contact you through your nominated email address within fourteen (14) days. If the requested information is not provided by you within fourteen (14) days, the claim for the Gift will become invalid.
No. If you are purchasing your Participating Product from the Samsung Online store (https://shop.samsung.com/au/), the Gift must be manually added to the cart at checkout when purchasing your selected Participating Product.
There is a limit of one claim for the Gift per participating product purchased.
The Bonus Gift is not transferable and cannot be redeemed for cash.
For purchases made on the Samsung Online Store, email: onlinesupport@samsung.com or phone: 1300 362 603
For queries relating to claim submission, claim status and assistance, email Telco-promos@samsung.com or phone: 1300 362 603 option 1, then 4
For all other issues relating to Samsung Care+ go to http://www.samsung.com/au/support/ for support or phone: 1300 362 603