Leaving Vodafone nbn®
We’re sorry to see you go. This support article will give you key information about closing your Vodafone nbn® service.
How to close your Vodafone nbn® service.
You can close your service by giving us a call on 1300 801 122.
Month to month nbn® plans: If you’re on a month to month Vodafone nbn plan with a Vodafone Wi-Fi Hub™ 2.0, you will not be charged any Early Exit Fees if you cancel your plan. The modem is $7.50/month (‘Undiscounted Price’) discounted to $0/month if you stay connected for 24 months, however, if you choose to cancel your plan before the end of the 24 months you’ll need to pay the Undiscounted Price x months remaining on the 24 month period. This remaining modem cost will be applied as a lump sum on your final bill. For example, if you leave your plan in month 12, you will pay $90 ($7.50 x 12 months) for the Modem. The total cost of the Vodafone Wi-Fi Hub Modem is $180.
24 month nbn® plans: If your nbn® plan has a 24 month contract period and you leave early, you’ll be charged an Early Termination Fee on your final bill. This fee is calculated by the number of full months you have remaining on your contract.
If you’re cancelling your service because you’re relocating and Vodafone nbn® is unavailable at your new address, Early Termination Fees are reduced, and calculated at 50% of the standard Early Termination Fees. Proof of new address location will be required.
Alternatively if Vodafone nbn® is not available at your new address, we can offer you a substitute 4G or 5G Home Internet service for the remainder of your contract term.
Cancelling within your 24 month contract.
Months remaining |
Early Termination Fee |
|---|---|
22-24 |
$350 |
19-21 |
$310 |
16-18 |
$260 |
13-15 |
$220 |
10-12 |
$180 |
7-9 |
$130 |
4-6 |
$90 |
1-3 |
$40 |
Cancelling due to relocation where Vodafone nbn® is unavailable.
Months remaining |
Early Termination Fee |
|---|---|
22-24 |
$175 |
19-21 |
$165 |
16-18 |
$130 |
13-15 |
$110 |
10-12 |
$90 |
7-9 |
$65 |
4-6 |
$45 |
1-3 |
$20 |
Final bills are issued on the next billing date after disconnection. Your final bill will go to the last address you had with us. If you don’t receive your final bill or wish for the bill to be sent to a different address, give us a call on 1300 801 122.
No. Only the account holder can request to disconnect the service. For more information, check out our support page about calling on behalf of someone else.