From 18 April 2025, if you want to transfer your nbn® service to another provider, you’ll need your nbn® AVC ID. An nbn® AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”.
nbn® AVC IDs are required by the Australian Consumer and Media Authority (ACMA) to help regulate nbn® service transfers, making them more accurate and secure.
Where should I look for my number?
You’ll find your nbn® service ID in at least one of these places:
On your invoice/bill
In your nbn® provider’s customer web portal or app
Through a web chat with your nbn® provider
If you have an Vodafone service, your nbn® AVC ID is on your invoice. In the Internet or Broadband section, look for “Access Service ID (AVC ID)” listed next to your nbn® plan.
Locate your AVC ID with your current provider
You may find your current provider's instructions for locating your AVC ID on these pages: