Where to find your nbn® AVC ID
From 18 April 2025, if you want to transfer your nbn® service to another provider, you’ll need your nbn® AVC ID. An nbn® AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”.
nbn® AVC IDs are required by the Australian Consumer and Media Authority (ACMA) to help regulate nbn® service transfers, making them more accurate and secure.
Where should I look for my number?
You’ll find your nbn® service ID in at least one of these places:
- On your invoice/bill
- In your nbn® provider’s customer web portal or app
- Through a web chat with your nbn® provider
If you have an Vodafone service, your nbn® AVC ID is on your invoice. In the Internet or Broadband section, look for “Access Service ID (AVC ID)” listed next to your nbn® plan.
Locate your AVC ID with your current provider
You may find your current provider's instructions for locating your AVC ID on these pages:
- AGL (See "AVC ID and where to find it")
- Amaysim
- Aussie Broadband
- Belong
- Buddy Telco (See "What is an AVC ID?")
- Dodo
- Foxtel (See "How do I find my AVC ID?")
- iiNet
- iPrimus
- Kogan
- Mate
- Maxo
- More Telecom (Search "AVC ID")
- Optus
- Origin Energy
- Tangerine
- Telstra
- TPG
- Solitary Technology
- Swoop
Still can’t find your nbn® AVC ID? Contact your current nbn® provider and they can help you locate it.
Locate your AVC ID in My Vodafone
Here's how to find your AVC ID in My Vodafone:
- Log in to My Vodafone
- Navigate to the main menu
- Select 'Bills and payments'
- Select 'View and pay bills'
- Tap 'Download bill'
- Look for ‘Access Service ID (AVC ID)’ next to your nbn® plan