This support article has key information about the Vodafone Wi-Fi Hub™ modem.
You can manage the internet and Wi-Fi settings on your Vodafone Wi-Fi Hub™ by first connecting to the device via Ethernet or Wi-Fi, logging in to the dashboard and clicking ‘Wi-Fi’ on the top menu.
You can access the dashboard by typing 192.168.1.1 into your browser. Otherwise, you can also access the dashboard by using the login details printed on your Wi-Fi Reminder Card included in the box. You can also find your login details on the device label underneath your Wi-Fi Hub™ 3.0 or on the back of your Wi-Fi Hub™ 2.0.
You can manually reset the Wi-Fi Hub™ 3.0 back to its default settings by following these steps. Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network.
Make sure the Vodafone Wi-Fi Hub™ 3.0 is turned on.
Push reset button Use a ball point pen or a paper clip to push the reset button for 10 seconds and then release it. The reset button is located next to the DSL port.
After about 20 seconds, all the lights except for the power light will turn off.
The Vodafone Wi-Fi Hub™ 3.0 will restore to its initial configuration and will restart.
You can find the original Wi-Fi Hub™ 3.0 password and Wi-Fi credentials on the device label, which is underneath the modem.
Your Wi-Fi Hub™ 3.0 will update its firmware automatically. However, if there’s a problem you can also manually download the latest firmware update file and apply the update by following these steps:
Wi-Fi Hub™ 3.0
Wi-Fi Hub™ 3.0
If you have a device such as a phone or laptop connected to the Vodafone Wi-Fi Hub™ network (either via Wi-Fi or Ethernet), to enable USB sharing follow these steps:
Wi-Fi Hub™ 3.0
You will now be able to see your files across your network if you browse to the location 192.168.1.1.
When you first logon to your networked drive you’ll be asked to provide your login credentials to access the USB drive. These are the credentials that you’ve made for the storage service.
To view USB devices currently inserted into your device follow these steps:
By setting your modem to 'Auto Channel Selection' will ensure your modem is automatically looking for the best available channel.
Here are the steps to check that your modem is set to Auto Channel Section. It's best to use an ethernet cable, rather than WiFi, otherwise you may lose your connection when you apply the changes.
Login to your Vodafone Wi-Fi Hub™ 3.0 by copying and pasting 192.168.1.1 into your browser.
Navigate to the Wi-Fi settings.
Check your modem’s Wi-Fi is set to “Auto Channel Selection”.
If this was already selected, restart your device.
If this wasn’t selected, then choose ‘Auto Channel Selection’ for both the 2.4GHz and 5GHz bands, then click apply the changes before restarting your device.
You can manually set the channels on your 2.4GHz signal, by following these steps.
If you are connecting via Wi-Fi, then change the Wi-Fi channel on your Wi-Fi Hub™ 3.0 by navigating to the modem’s dashboard page and selecting Wi-Fi tab.
Under Setup, for the 2.4GHz band, select 1, 6, or 11 from the Channel drop-down.
Click Apply.
You can manually reset the Wi-Fi Hub back to its default settings by following these steps. Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network.
Make sure the Vodafone Wi-Fi Hub™ is turned on.
Use a ball point pen or a paper clip to push the reset button for 7 seconds and then release it. The reset button is located next to the USB port.
After about 20 seconds, all the lights except for the power light will turn off.
The Vodafone Wi-Fi Hub™ will restore to its initial configuration and will restart.
You can find the original Wi-Fi Hub password and Wi-Fi credentials on the device label, which is underneath the modem.
Your Wi-Fi Hub will update its firmware automatically. However, if there’s a problem you can also manually download the latest firmware update file and apply the update by following these steps:
Wi-Fi Hub™
Wi-Fi Hub™ 2.0
Wi-Fi Hub™
Wi-Fi Hub™ 2.0
If you have a device such as a phone or laptop connected to the Vodafone Wi-Fi Hub network (either via Wi-Fi or Ethernet), to enable USB sharing follow these steps:
Wi-Fi Hub™
Wi-Fi Hub™ 2.0
You will now be able to see your files across your network if you browse to the location 192.168.1.1.
When you first logon to your networked drive you’ll be asked to provide your login credentials to access the USB drive. These are the credentials that you’ve made for the storage service.
To view USB devices currently inserted into your device follow these steps:
By setting your modem to 'Auto Channel Selection' will ensure your modem is automatically looking for the best available channel.
Here are the steps to check that your modem is set to Auto Channel Section. It's best to use an ethernet cable, rather than Wi-Fi, otherwise you may lose your connection when you apply the changes.
Login to your Vodafone Wi-Fi Hub™ by copying and pasting 192.168.1.1 into your browser.
Navigate to the Wi-Fi settings.
Check your modem’s Wi-Fi is set to “Auto Channel Selection”.
If this was already selected, restart your device.
If this wasn’t selected, then choose ‘Auto Channel Selection’ for both the 2.4GHz and 5GHz bands, then click apply the changes before restarting your device.
You can manually set the channels on your 2.4GHz signal, by following these steps.
If you are connecting via Wi-Fi, then change the Wi-Fi channel on your Wi-Fi Hub by navigating to the modem’s dashboard page and selecting Wi-Fi tab.
Under Setup, for the 2.4GHz band, select 1, 6, or 11 from the Channel drop-down.
Click Apply.
You can access 4G Back-up with the Vodafone Wi-Fi Hub™ while you’re waiting for your nbn® service to be activated.
Based on your technology type, here are the steps to set up the Wi-Fi Hub™ and nbn® connection box (if required) to connect to the nbn® network.
Check your “Order Accepted” email to see what technology type you have. Alternatively, head to our nbn plans page and enter your address.
Here are the steps to setup your Wi-Fi Hub™ for FTTN or FTTB.
Here’s what you’ll need.
Here are the steps.
Here are the steps to setup your Wi-Fi Hub™ and nbn® connection box for HFC.
Here’s what you’ll need.
Here are the steps.
If you’ve joined Vodafone nbn from another provider, please try the port you were previously using first, otherwise attempt to connect using Port 1 first, before trying the others if this is unsuccessful.
What you’ll need:
Your nbn® connection box should be directly connected to your power outlet. Once that’s done, here’s how to set up the Vodafone Wi-Fi Hub™.
Here are the steps to setup your Wi-Fi Hub™ and nbn® connection box for FTTC.
Here’s what you’ll need.
Here are the steps.
While you’re waiting for Vodafone nbn® to be installed, you can use the complimentary 4G Backup feature on your Vodafone Wi-Fi Hub™ to access our mobile network until your Vodafone nbn® service is activated – or for a maximum of 30 consecutive days, whichever occurs first. This means you won’t be without an internet connection prior to installation. The 4G Backup feature is automatically activated on your Vodafone Wi-Fi Hub™.
If you’re unable to connect to Vodafone nbn® because of a fault on your line, you can also connect to our mobile network with the 4G Backup feature on your Vodafone Wi-Fi Hub™. This will give you access to the internet through our mobile network while the fault is resolved. If 4G Backup isn’t automatically activated when a fault occurs, unplug the ethernet cable from the red port labelled ‘WAN’ on your Vodafone Wi-Fi Hub™.
You can use our coverage checker to see where mobile coverage is available. Max speeds are 20Mbps for downloads and 2Mbps for uploads, however actual speeds vary depending on your network coverage, content and location. Fair Use Policy at time of purchase applies. T&C apply.
If your Vodafone Wi-Fi Hub™ 3.0 has switched to 4G Backup and the ‘LTE’ or ‘4G’ light has turned on, the nbn® connection should automatically reconnect to the nbn® network when it becomes active again. You’ll know when the nbn® network is active when the ‘internet’ light is activated and the ‘LTE’ or ‘4G’ light has turned off.
If your Vodafone Wi-Fi Hub™ 3.0 does not switch back to the nbn® network, you may be able to manually switch it back. There may be an issue with the nbn® connection device or the Vodafone Wi-Fi Hub™ 3.0. If you follow these steps and still haven’t reconnected to the nbn® network, please give us a call on 1300 801 122. Our team can then troubleshoot and arrange an nbn® technician if required.
nbn® connection device issue
This option is only needed if your technology type means you have an nbn® connection device in your home connected to the Vodafone Wi-Fi Hub™ 3.0 (including Fibre to the Premise, Fibre to the Curb, Hybrid Fibe Co-axial or Cable).
Check that all four lights on your nbn® connection device are on and not flashing. If any of the lights are off or flashing, follow these steps:
Vodafone Wi-Fi Hub™ 3.0 issue
Check that the ‘POWER’, ‘INTERNET’ and ‘WIFI’ lights on your Vodafone Wi-Fi Hub™ 3.0 are all solid green and not flashing. If any of the lights are off/flashing/red, or the ‘LTE’ or ‘4G’ light is on, follow these steps:
If any of the lights remain off/flashing/red, log into the dashboard for the Vodafone Wi-Fi Hub™ 3.0 and check if there’s a firmware update.
If you’re unsure how to login, you can also perform a factory reset on the Vodafone Wi-Fi Hub™ 3.0 which will automatically install any updates.
Vodafone Wi-Fi Hub™ 3.0 factory reset
If your Vodafone Wi-Fi Hub™ 3.0 is still connected to 4G Backup, you may want to perform a factory reset. Please be aware, performing a factory reset will restore any customization to the default option (including any Wi-Fi name or password changes), disconnect any saved devices and automatically install any new firmware updates (this may take up to 10 minutes). To perform a factory reset, follow these steps:
Connection speeds through the nbn® network will vary. There are many factors that affect the speed you'll receive.
If you're experiencing slower than usual connection speeds using your Vodafone Wi-Fi Hub™, here are some troubleshooting steps.
Head to the Speedtest website on your device and follow the prompts. It's best to test your speed at different times during the day.
5GHz will deliver faster speeds but has a shorter range than 2.4GHz. Try using the 2.4GHz signal on some devices and others on the 5GHz signal.
Head to the Speedtest website again and follow the prompts to see if the speed improves.
There may be an issue with your connection to the nbn® network. Connect your computer to the Vodafone Wi-Fi Hub™ or Compatible Modem with an Ethernet cable and run a speed test again using the Speedtest website. With the results, use live chat on this page and we can investigate.
If your Vodafone Wi-Fi Hub™ has switched to 4G Backup and the ‘3G/4G’ light has turned on, the nbn® connection should automatically reconnect to the nbn® network when it becomes active again. You’ll know when the nbn® network is active when the ‘internet’ light is activated and the ‘3G/4G’ light has turned off.
If your Vodafone Wi-Fi Hub™ does not switch back to the nbn® network, you may be able to manually switch it back. There may be an issue with the nbn® connection device or the Vodafone Wi-Fi Hub™. If you follow these steps and still haven’t reconnected to the nbn® network, please give us a call on 1300 801 122. Our team can then troubleshoot and arrange an nbn® technician if required.
nbn® connection device issue
This option is only needed if your technology type means you have an nbn® connection device in your home connected to the Vodafone Wi-Fi Hub™ (including Fibre to the Premise, Fibre to the Curb, Hybrid Fibe Co-axial or Cable).
Check that all four lights on your nbn® connection device are on and not flashing. If any of the lights are off or flashing, follow these steps:
Vodafone Wi-Fi Hub™ 2.0 issue
Check that the ‘POWER’, ‘INTERNET’ and ‘WIFI’ lights on your Vodafone Wi-Fi Hub™ are all solid green and not flashing. If any of the lights are off/flashing/red, or the ‘3G/4G’ light is on, follow these steps:
If any of the lights remain off/flashing/red, log into the dashboard for the Vodafone Wi-Fi Hub™ and check if there’s a firmware update.
If you’re unsure how to login, you can also perform a factory reset on the Vodafone Wi-Fi Hub™ which will automatically install any updates.
Vodafone Wi-Fi Hub™ 2.0 factory reset
If your Vodafone Wi-Fi Hub™ is still connected to 4G Backup, you may want to perform a factory reset. Please be aware, performing a factory reset will restore any customization to the default (including any Wi-Fi name or password changes), disconnect any saved devices and automatically install any new firmware updates (this may take up to 10 minutes). Follow these steps:
Connection speeds through the nbn® network will vary. There are many factors that affect the speed you'll receive.
If you're experiencing slower than usual connection speeds using your Vodafone Wi-Fi Hub™, here are some troubleshooting steps.
Head to the Speedtest website on your device and follow the prompts. It's best to test your speed at different times during the day.
5GHz will deliver faster speeds but has a shorter range than 2.4GHz. Try using the 2.4GHz signal on some devices and others on the 5GHz signal.
Head to the Speedtest website again and follow the prompts to see if the speed improves.
There may be an issue with your connection to the nbn® network. Connect your computer to the Vodafone Wi-Fi Hub™ or Compatible Modem with an Ethernet cable and run a speed test again using the Speedtest website. With the results, use live chat on this page and we can investigate.
Vodafone Wi-Fi Hub™ Firmware version: ACR12
Vodafone Wi-Fi Hub™ 2.0 Firmware version: R6B056
Vodafone Wi-Fi Hub™ 3.0 Firmware version: R6B016
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