Speed Guide for Vodafone Vision

This support page will explain the factors that affect the speed of your Vision service.

Speed tier of your plan.
The speed tier of your plan is like a speed limit. For example, if your plan uses Vision 50, your maximum download speed will be 50Mbps – even if your internet could potentially reach higher speeds. It’s important to note that various factors affect your internet speed. Because of this, you may not always receive the maximum speed available on your plan.

If you find that your speed tier isn’t right for you.  Please call 1300 801 122 so that we can assist you further.

Estimated typical evening speed.
Estimated typical evening download speed is measured between 7pm-11pm. As this is a new plan, the speed stated here is currently based on an estimate. Vodafone will revise the typical evening download speed once it has collected enough data on the speed performance for these plans. Typical evening upload speed is estimated by reference to the maximum upload speed for the plan. These are not guaranteed speeds and you may experience lower speeds during this period and at other times.

FTTB infrastructure.
Vision delivers fibre to your building but the copper cabling in your building can impact your internet speeds. The length and quality of the copper cables may affect your Vision performance.

Network congestion.
Speeds may be slower during periods of congestion, like when more people are using the network in the evening

Typical Evening Speed.
This is the typical evening period download and upload speed that the average consumer can expect to receive between 7pm and 11pm. This is not a guaranteed minimum speed and you may experience lower speeds during this period due to the factors discussed on this page. The Typical Evening Upload Speed is estimated by reference to the maximum upload speed.

Content that you access.
Downloading content from overseas takes longer than downloading local content. Also, you may experience slower speeds if you’re trying to access content that’s affected by congestion. This typically happens when a lot of people are trying to access the same site.

Number of devices connected.
If you use the internet on a single device, it can access all of your bandwidth. When multiple devices use your internet at the same time, your bandwidth is shared between them. This may feel like you’re experiencing slower speeds, even though it’s really the effect of reduced bandwidth for each device.

Modem type.
If you’re using your own modem, check with your device manufacturer or check the device specifications on your Approved Device or Compatible Modem (as applicable) to identify the speed capabilities and limitations of the device, including any device you use when connecting to Vision.

To learn more, go to our Compatible Modem support page.

Device Type.
Your device, such as your laptop or tablet, can also impact your speeds. Some devices may be capable of accessing the maximum speed available on your plan, while other devices may not. Devices made before 2013 may struggle to reach higher speeds. You may need to check with your device manufacturer or specifications to identify the speed capabilities of your device.

Wi-Fi performance.
Wi-Fi performance can be impacted by multiple people using the same Wi-Fi network, physical obstacles or interference from surrounding devices. Generally, the 5Ghz frequency can give you faster speeds at a shorter distance, while 2.4GHz offers more range but may have slower speeds.

Additional Information