A fibre upgrade is a Fibre-To-The-Premises (FTTP) technology upgrade from nbn^®. Having an FTTP connection will mean that fibre will be connected all the way to your home – it's the best nbn^® option available in Australia. 

This Upgrade offer is available to new and existing Vodafone nbn^® customers at residential addresses determined to be eligible by nbn^®.

If you currently have a Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection, you may be eligible for a technology upgrade to Fibre to the Premises (FTTP). nbn^® continues to expand Fibre Upgrade eligibility to new areas.

Fibre Upgrade is only available on high-speed plans: nbn® Home Fast, nbn® Home Superfast and nbn® Home Ultrafast.

To check whether you are eligible, call 1300 652 846, chat to us or visit a Vodafone store.

A standard installation is free if you’re eligible for the upgrade and on an eligible high-speed plan (additional costs apply if you need to upgrade your plan).  nbn co limited may charge you an additional fee to proceed with non-standard installation.

All Vodafone Wi-Fi Hub™ modems will work with an upgraded fibre connection.

If you already have an nbn^® compatible modem, you don’t have to get a new modem. If you have a different BYO modem, it may work if it is less than 3 years old.

If you’re using an older modem, like the Vodafone Wi-Fi HubTM 1.0, you will need to connect via the modem’s 5Ghz Wi-Fi connection. The Vodafone Wi-Fi Hub 1.0 only supports up to 100Mbps via ethernet.

Upgrading to nbn’s Full Fibre typically takes 2–6 weeks, but it can take longer for more complicated installations. During this time, if you’re not already an nbn^® customer with us, we’ll set you up with an nbn^® Interim Plan so you can get connected quicker. Your old service and new service will overlap for 6 days to avoid any issues, but once your upgrade is complete, we’ll automatically switch you over and reimburse you for the 6-day overlap.

You’ll need the landlord’s permission to upgrade to nbn’s Full Fibre at their premises as it requires work to the property to set up the connection, such as drilling into walls. Contact your landlord or property manager to get written approval to proceed with the upgrade.

nbn^® will install new equipment inside and outside your premises to complete the upgrade. We will help arrange a time for the installation and update you via SMS.

• Pre-installation visit (if needed, no one needs to be at home for this visit)

An nbn® installer will assess the exterior of your property to identify any potential obstacles and prepare for your installation appointment. This visit typically takes between 45 minutes to 1.5 hours. However, more complex connections may require additional time.

• Installation appointment (you or someone over 18 needs to be home for this appointment)

An nbn^® installer will install the necessary equipment and will need access to both the interior and exterior of your property. This appointment generally takes 3 to 4 hours but may take longer for more complex connections. Depending on your specific installation, there may be some noisy works or temporary service interruptions during the installation. In some cases, you’ll also need an initial appointment first. This will be determined by nbn^®.

Once the installation is complete, plug your modem from the old connection into the new FTTP connection. After a few moments, your internet will be ready to use.

Your existing connection will be active while your new Fibre line is being installed.

To minimise any issues, there will be a 6-day overlap period where your new Fibre service and your old service are connected at the same time. Your old service will then be automatically switched off and a credit will be added to your account, so you are not out-of-pocket for the overlap period.

Yes, if the location you’re moving to is eligible for the upgrade. You can check your new address in our address checker above and see whether the fibre upgrade is available.

nbn® Fibre Upgrade

$0 Fibre Upgrade Offer

The $0 Fibre Upgrade Offer allows eligible existing and new residential nbn® customers to upgrade to nbn® Fibre to the Premises (FTTP) (“Upgrade Offer”) when registering for selected nbn® plans (“Eligible Plans”).

These terms and conditions apply specifically to the Upgrade Offer. Other terms and conditions relevant to your service are available here.

Eligibility

The Upgrade Offer is only available at addresses determined to be eligible by NBN Co. Premises must already have an existing NBN FTTN or FTTC connection. 

NBN Co determines which premises are eligible for upgrade and whether the required installation is standard or non-standard. The Upgrade Offer is only available for standard installation. Non-standard installation may be subject to additional costs charged by NBN Co.

The Eligible Plans for the Upgrade Offer are the Vodafone nbn® Home Fast, Vodafone nbn® Home Superfast and Vodafone nbn® Home Ultrafast (critical information summary).

Installation

The standard installation process will require either one or two visits, depending on what type of connection you currently have.  

Standard installations are completed by NBN Co without charge to you. NBN Co may require you to pay additional charges to proceed with a non-standard installation. Non-standard installation includes where the installation is unusual, complex, difficult, or there are safety issues, or where the installation is to a point that is not the closest and most direct path from the street.

Further information about your Vodafone nbn® installation can be found here.

Installation timeline

NBN Co advises that a standard installation should be complete within two to six weeks, depending on location and technology type. These service levels are provided for information only and are not guaranteed by NBN Co.

Service activation and billing

While you are waiting for your upgrade installation, we will provide you with an interim pre-fibre service (critical information summary). You will be registered for this interim service at the same time as registering for the Upgrade Offer.

As your interim service is on a nbn® FTTN/C connection, we’ll inform you of your maximum attainable line speed for your service once we receive this information from nbn after activation. If the maximum line speed at your address doesn’t support the speed tier of your interim plan, we’ll apply a credit of $20 to your account. As your service is being upgraded to FTTP, no plan downgrade or cancellation option will be available to you in respect of your interim plan. This maximum attainable line speed check only pertains to your interim pre-fibre plan and will have no impact upon completion of the upgrade to Fibre.

Your new nbn® FTTP service can be activated after installation has been successfully completed. Your existing service will be automatically cancelled six days after your new nbn® FTTP service is activated.

If you have any difficulty connecting to your new nbn® FTTP service, give us a call when you’re at home on 1300 801 122.

Following activation of the new nbn® FTTP service, a $20 credit will be applied to your account. This is to refund you for the six-day period during which you were connected to both your interim pre-fibre service and your new nbn® FTTP service.

Modem requirements

A compatible high-speed modem is required to achieve optimal performance with your new nbn® FTTP service. You can find information about the technical requirements your modem must meet here. For all customers, the actual speeds you experience will vary due to many factors which are explained here.

If you’re using the Vodafone Wi-Fi Hub 1.0 and change your plan to nbn Home Superfast or nbn Home Ultrafast you will need to connect via the device’s 5Ghz Wi-Fi connection. The Vodafone Wi-Fi Hub 1.0 only supports up to 100Mbps speeds via ethernet.

The Upgrade Offer is available with either a BYO Modem plan or a 4G Backup plan which includes a modem.  The modem is $0 when you stay connected for 24 months. Vodafone will cover the monthly charge ($7.50 per month) for each month you stay connected. If you leave early, you’ll need to pay $7.50/mth for each remaining month. The max modem cost is $180.