Managing an account following a bereavement
We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
This support article will give you key information about how to close an account and/or transfer ownership of the mobile number if the account holder has passed away.
How to close an account and/or transfer a mobile number
If the account holder has passed away, give us a call on 1300 650 410 and we can help you to close the account or transfer ownership of the number into your name. If you choose to transfer ownership of the number, you’ll need to meet our credit requirements.
When contacting us, please have the account holder’s mobile or account number ready, as well as their:
- Full name
- Date of birth
- Home address
For confirmation, we may ask that you email us a copy of the:
- The Death Certificate or
- A Coroners notice
The person contacting us should be an authorised representative of the deceased. This includes:
- Next of kin
- Executor or administrator of the estate
- Power of attorney
- Trustee or solicitor administering the estate
- An authorised representative listed on the account
How to use the Australian Death Notification Service
You can also notify Vodafone about the death of the account holder using the Australian Death Notification Service.
The Australian Death Notification Service is a national service which enables you to digitally notify multiple organisations about the death of the account holder. This service provides secure online environment for you to send an email notification to multiple organisations at one time.
To opt into this service, head to the Australian Death Notification Service and provide the below:
- Details of the person who has died
- Confirmation you would like to notify Vodafone
- Your details as the notifier
The Australian Death Notification Service will validate details of the deceased person against the Australian Death Check (ADC) and pass on information to our appropriate team, who will reach out to you.
You will be contacted by Vodafone within 10 business days after you have submitted the request on next relevant steps.