Using a Power of Attorney to act on behalf of an account holder
You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the Power of Attorney and supporting documentation.
You can mail the Power of Attorney, with supporting documentation to:
Customer Resolutions Team
PO Box 2580 KDC
Kingston TAS 7050
Types of Power of Attorney
The supporting documentation you’re required to provide will depend on whether you have a general or enduring Power of Attorney.
If you have a general Power of Attorney, depending on the state or territory, you’ll need to provide us with the following.
| General Power of Attorney requirements | NSW Powers of Attorney Act 2003 (NSW) |
VIC Instruments Act 1958 (VIC) |
QLD Powers of Attorney Act 1998 (QLD) |
ACT Powers of Attorney Act 2006 (ACT) |
SA Powers of Attorney and Agency Act 1984 (SA) |
TAS Powers of Attorney Act 2000 (TAS) |
NT Powers of Attorney Act 2006 (NT) |
WA Guardianship and Administration Act 1990 (WA) |
|---|---|---|---|---|---|---|---|---|
| Must be in prescribed form | x See example of NSW Power of Attorney |
x See example of VIC Power of Attorney |
✓ Must use QLD Power of Attorney |
x | x See example of SA Power of Attorney |
✓ Must use TAS Power of Attorney |
x See example of NT Power of Attorney |
x |
| Registered | x | x | x | x | x | ✓ | x | x |
| Date of Power of Attorney | ✓ | ✓ | ✓ | ✓ | ✓ | x | ✓ | |
| Principal name and address | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Principal representative name and address | x | x | x | x | x | ✓ | x | |
| Attorney name and address | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Principal signature | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Principal’s representative signature | x | x | x | x | ✓ | x | ||
| Date of principal signing | ✓ | x | x | x | x | x | x | |
| Principal’s signature witnessed by prescribed witness | ✓ | x | x | x | x | ✓ If principal’s representative signing on behalf of principal, principal’s representative must sign in presence of 2 prescribed witnesses |
x | |
| Witness name | ✓ | x | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Witness address | ✓ | x | ✓ | x | ✓ | x | x | |
| Date of witness signing | x | ✓ | x | x | x | x | ||
| Acceptance by attorney | x | x | x | x | x | x | x | |
| Attorney signature | x | x | x | x | x | ✓ | x | |
| Date of attorney signing | x | x | x | x | x | x |
If you have an enduring Power of Attorney, depending on the state or territory, you’ll need to provide us with the following.
| Enduring Power of Attorney requirements | NSW Powers of Attorney Act 2003 (NSW) |
VIC Instruments Act 1958 (VIC) |
QLD Powers of Attorney Act 1998 (QLD) |
ACT Powers of Attorney Act 2006 (ACT) |
SA Powers of Attorney and Agency Act 1984 (SA) |
TAS Powers of Attorney Act 2000 (TAS) |
NT Powers of Attorney Act 2006 (NT) |
WA Guardianship and Administration Act 1990 (WA) |
|---|---|---|---|---|---|---|---|---|
| Prescribed | ✓ Must use NSW Enduring Power of Attorney |
x | ✓ Must use QLD Enduring Power of Attorney |
x | x See example of SA Enduring Power of Attorney |
x See example of TAS Enduring Power of Attorney |
x See example of NT Enduring Power of Attorney |
✓ Must use WA Enduring Power of Attorney |
| Registered | x | x | x | x | x | x | ✓ | x |
| Date | ✓ | ✓ | ✓ | ✓ | x | |||
| Principal name, address and signature | ✓ | ✓ | ✓ | ✓ | ✓ | |||
| Principal’s signature witnessed by adult witness | ✓ Need 1 adult witness and 1 prescribed witness |
✓ Witnessed by 2 adult witnesses and containing a certificate in accordance with s 22 |
✓ | ✓ Need 2 adult witnesses |
x | |||
| Principal’s signature witnessed by prescribed witness | ✓ Need 1 adult witness and 1 prescribed witness |
x | x | x | ✓ | |||
| Witness signature | ✓ | ✓ | x | ✓ | ✓ | |||
| Date of witness signing | x | ✓ | x | x | x | |||
| Acceptance by Attorney | x | ✓ | ✓ Must use SA Form of Acceptance of Enduring Power of Attorney |
✓ See example of TAS Form of Acceptance of Enduring Power of Attorney |
✓ See example of NT Form of Acceptance of Enduring Power of Attorney |
|||
| Attorney name | ✓ | ✓ | ✓ | ✓ | ✓ | |||
| Attorney signature | x | ✓ | ✓ | ✓ | ✓ | |||
| Date of attorney signing | x | ✓ | x | x | x |
Other circumstances
These are the other circumstances when you can make changes on behalf of the account holder.
If you are a financial counsellor or a representative of a debt repair agency, give us a call on 1300 650 410 and a case manager will get in touch.
If the account holder has passed away, give us a call on 1300 650 410 and we can help you to close the account or transfer the number into your name. If you choose to transfer ownership of the number, you’ll need to meet our credit requirements.
To help us assist you, please have the account holder’s mobile or account number, as well as their:
- Full name
- Date of birth
- Home address
If the account holder is incarcerated, you’ll require a Power of Attorney to close the account, suspend the contract or authorise a transfer of ownership into someone else’s name.
The account holder can also contact us in writing to make changes on the account. They’ll need to include the account PIN in any correspondence.
If the account holder is hearing impaired, they can use the Australian government’s National Relay Service to make major changes to their account.
The account holder can also contact us in writing to make changes on the account. They’ll need to include the account PIN in any correspondence.
If you’re interpreting for the account holder, you and the account holder can visit a Vodafone store to make changes.