Contact our team
Use the following options if you’d like to join Vodafone or if you have questions about your plan or prepaid service.
I’m on a phone or mobile broadband plan.
Our customer care team can help you with your plan.
I’m on a prepaid recharge.
Our prepaid customer care team can help you.
I’m connected to nbn® or Home Internet.
Our nbn® & Home Internet customer care team can help you.
I want to join Vodafone
Talk to our sales team about our devices and plans.
How can we help?
Frequently asked questions
You can chat to us 24/7 through this page by clicking on the chat icon or side bar.
The best experience for current customers is to chat to us 24/7 through the My Vodafone app. Unlike live chat, when you send us a message in My Vodafone app, there's no need to wait online for an agent's response and you can go about your day. Your conversation history is saved and you'll be notified when our team respond.