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Keeping you safely connected
Domestic and family violence can happen to anyone. That’s why we’re committed to helping people affected by abuse. If you need support with your phone or internet connection, we're here to help.
Ways we can help
Stop unwelcome calls
If you’re receiving unwelcome calls or messages, we can help report them.
Regain control of your number
We provide support to help you transfer your phone number into your own name.
Financial assistance
If you’re facing financial hardship and can’t make a payment, we can assist.
Regain control of your number
We provide confidential support to help you transfer your phone number into your own name. Ensuring communication remains in your control.
To get started, bring to a Vodafone store:
- Statutory Declaration: signed by an authorised person, confirming your domestic or family violence experience.
- Mobile phone: bring your mobile or device.
You can also call us on 1300 650 410. Our team are ready to assist you every step of the way, to ensure you're safely connected.
Understanding domestic and family violence
Domestic and family violence includes a range of abusive behaviours. It could be physical, sexual, emotional, financial, or psychological. It can be exercised by intimate partners, family members and caregivers. Manipulative behaviours, using technology or financial control, are often used against victims. It's crucial to recognise all forms of abuse as equally serious. If you’re experiencing any forms of abuse, the below support services are also available.
Additional support services
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