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Disaster relief

As natural disasters become more frequent and intense, it’s important to plan how you will respond to them. According to KPMG, around 70% of Australians were impacted by natural disasters in 2022 and almost a third were affected by the Black Summer bushfires of 2019-2020.

Create an emergency plan

Emergency plans differ from household to household and region to region.

Here are some ideas on what to include in yours.

As documents can get lost or damaged in a disaster, it’s a good idea to note down key details for all members of your household in your emergency plan. This includes: 

  • First, middle and last names
  • Medicare numbers
  • Centrelink numbers
  • Passport and license details
  • Tax file number
  • Car registration 

You might also want to save additional copies or photos of your important documents using a cloud-based service.

Be sure to include contact details for: 

  • People who should be notified of your situation
  • Utility providers
  • Relevant medical professionals
  • A solicitor who has access to your Will / Power of Attorney details
  • Insurance providers and policy numbers

Another important consideration for your household is to designate locations where you will meet should you become separated during a disaster. Consider one close to your home and one that is further afield.

For people with specific health concerns, you should make sure your emergency plan includes as much detail as necessary about your condition and treatment. It’s also a good idea to provide details for someone who can be contacted for more information.

You should also detail any disabilities in your household, as this information may be useful in helping first responders know how best to assist you.

As part of your emergency plan, consider any family heirlooms or similar that you may wish to preserve.

Additionally, if you have pets, you might want to plan for how you will get them to safety.

Remembering of course your physical safety is paramount.

Pull together some essential supplies into a ‘kit’ you can grab at a moment’s notice. Look to include:

  • Torches and spare batteries (stored separately) or even a wind-up torch.
  • Bottled water, as tap water may be contaminated.
  • Cash to help with urgent needs and supplies.
  • Food to satisfy the needs of your household for a few days.

Stay up to date

Track the news

Stay informed through local news reports in your area, as well as official social media accounts.

Monitor the weather

Check the Bureau of Meteorology for near real-time weather warnings and updates.

Watch for alerts

Find emergency contacts in your area to keep track of their warnings and advice.

Frequently asked questions

What support is available if I’ve been impacted by a disaster?

Check the National Emergency Management Agency website for details on disaster recovery support and services that may be applicable to you.

I’ve experienced a disaster. How can Vodafone help me?

We can prepare Financial Hardship Arrangements to help alleviate some pressure on your finances. Check out our Financial Hardship page to view the policy and find out how to apply. We have also free-rated the following emergency services websites for our customers to use on the Vodafone Mobile network, which means you don’t need credit or data to access them. 

  • NSW Rural Fire Service 
  • NSW State Emergency Services
  • QLD State Emergency Service
  • QLD Rural Fire Service
  • TASALERT
  • Tasmania Fire Service
  • TAS State Emergency Service 
  • Emergency WA
  • WA Department of Fire and Emergency Services
  • South Australian State Emergency Service
  • South Australian Country Fire Service
  • Northern Territory Fire Incident Map

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