Flooding in North Queensland
Communities in North Queensland, stretching from Cairns down to Mackay and out to Etheridge, continue to experience severe flooding that has caused significant damage to homes, power networks, and mobile network sites.
With more heavy rain and potential cyclone activity forecast, residents are advised to stay up to date with the latest warnings from the Bureau of Meteorology and follow the advice of local emergency services.
Federal, state, and local authorities, supported by private and not-for-profit groups, are coordinating resources to restore critical services and offer assistance to those impacted.
We’re here to help
We understand how important it is to stay connected, especially during these difficult times. To assist those who have been impacted, we are giving Bonus Data to customers with an eligible postcode, on the following Vodafone plans:
Postpaid plans
Get 100GB of Bonus Data for use in Oz at no extra charge. Bonus data will be applied automatically and will Rollover until it is completely used.
To see this Bonus Data and your plan inclusions, visit myvodafone.com.au.
Bonus Data will be used first before all other data inclusions on your plan. Bonus Data is not shareable with other services on your account and is forfeited if you change, cancel or upgrade your Eligible Plan or device repayment before your chosen repayment period.
$35–$320 Prepaid Plus plans
Get 25GB of Bonus Data for use in Oz at no extra charge. Bonus Data will be applied automatically and will Rollover up to 200GB when you recharge before expiry.
To see this Bonus Data and your plan inclusions, visit myvodafone.com.au.
$12 Prepaid Plus plan
Get 5GB of Bonus Data for use in Oz at no extra charge. Bonus Data will be applied automatically and will Rollover up to 200GB when you recharge before expiry.
To see this Bonus Data and your plan inclusions, visit myvodafone.com.au.
PaynGo and 365 Day plans
Get 3GB of Bonus Data for use in Oz at no extra charge. Bonus Data will be applied automatically and will be available until your plan expiry date.
To see this Bonus Data and your plan inclusions, visit myvodafone.com.au.
Bonus Data will be used first before all other data inclusions on your plan. Unused Bonus Data will not rollover.
Eligible Postcodes
The following postcodes are eligible for our disaster relief Bonus Data:
4806, 4807, 4808, 4809, 4810, 4811, 4812, 4814, 4815, 4816, 4817, 4818, 4819, 4850, 4849, 4872, 4854, 4852, 4855, 4856, 4858, 4860, 4886, 4888, 4861, 4871, 4306, 4813, 4865, 4868, 4869, 4870, 4873, 4874, 4875, 4877, 4878, 4879, 4880, 4881, 4883, 4890, 4895
Stay up to date
Track the news
Stay informed through local news reports in your area, as well as official social media accounts.
Monitor the weather
Check the Bureau of Meteorology for near real-time weather warnings and updates.
Watch for alerts
Find emergency contacts in your area to keep track of their warnings and advice.
Frequently asked questions
Check the National Emergency Management Agency website for details on disaster recovery support and services that may be applicable to you.
We can prepare Financial Hardship Arrangements to help alleviate some pressure on your finances. Check out our Financial Hardship page to view the policy and find out how to apply. We have also free-rated the following emergency services websites for our customers to use on the Vodafone Mobile network, which means you don’t need credit or data to access them.
- NSW Rural Fire Service
- NSW State Emergency Services
- QLD State Emergency Service
- QLD Rural Fire Service
- TASALERT
- Tasmania Fire Service
- TAS State Emergency Service
- Emergency WA
- WA Department of Fire and Emergency Services
- South Australian State Emergency Service
- South Australian Country Fire Service
- Northern Territory Fire Incident Map