Disconnected numbers
If your service gets disconnected, the mobile number will go into quarantine for 6 months. While in quarantine, you will no longer hold Rights of Use for the number and it can’t be assigned to anyone else.
If your number was allocated to you by Vodafone, once the quarantine period has finished it will be available for us to reissue. If it was originally allocated to you by another provider, the number will be returned to your old provider at the end of the quarantine period so it can be reissued.
If you disconnected the number due to harassment, your old number will spend 12 months in quarantine before it can be reissued.
How to reconnect a disconnected number.
If you were the previous Rights of Use holder of a disconnected number, we may be able to reconnect the number for you.
If the number is within the 6 month quarantine period, in some circumstances, we may be able to reconnect a disconnected number. Please call customer care on 1300 650 410.
If the number is outside the quarantine period, we may be able to reconnect the number if:
- You were on a plan with Vodafone not a prepaid recharge
- The number was allocated to you by Vodafone
- The number hasn’t been reissued
If you meet this criteria, call customer care on 1300 650 410.
If the number was allocated to you by another provider, you’ll need to contact your old provider to reconnect the number.
If you’re not sure who allocated the number to you, check ACMA’s electronic numbering database.
Additional information
Your number will be disconnected and put into quarantine if you:
- Change your number.
- Have a prepaid service and you don’t recharge within 120 days of your last recharge expiry date.
- Have a postpaid service and your bill is overdue. We will then follow our collections process.