Our prepaid plans have changed
Our prepaid plans have changed from 10 April 2024.
We’ve put together these frequently asked questions that may assist. If you have any other questions, you can chat to us now through live chat on this page or call us on 1300 650 410.
What are some of the key features of the new plans and the inclusions from 10 April 2024.
Prepaid Plus
| $12 | $35 | $45 | $55 | $160 | $250 | $320 | |
| Expiry | 7 days | 28 days | 185 days | 365 days | 365 days | ||
| Included Data | 5GB | 25GB | 35GB | 50GB | 90GB | 150GB | 220GB |
| Standard national calls and text | Unlimited | ||||||
| Standard international minutes to Zone 1 countries | 500 | Unlimited | Unlimited | 6000 | |||
| Standard international minutes to Zone 2 countries | 100 | 200 | 1200 | ||||
| Standard international text | 50 | 50 | 50 | 50 | 50 | 50 | |
| Discount/extra data with every Auto-Recharge | 1GB | $5 | $5 | $5 | 30GB | 50GB | 100GB |
Mobile Broadband
| $12 | $35 | $45 | $55 | $160 | $250 | |
| Expiry | 7 days | 30 days | 365 days | 365 days | ||
| Included Data | 9GB | 35GB | 50GB | 65GB | 85GB | 200GB |
| Discount/extra data with every Auto-Recharge | 1GB | $5 | $5 | $5 | 30GB | 50GB |
Frequently asked questions
After 10 April 2024, the next Automatic Recharge is updated to the nearest available plan as per the text or email that you received from us. Once updated, all following Automatic Recharges will continue on the new plan. Please note that some of the Auto-Recharge offers regarding discounts and/or extra data on each recharge have changed. Please refer to the table above or head to our Automatic Recharge support page.
To opt-out of Automatic Recharge SMS “No ATR” to 1263. For further info and details on our available plans call 1555 or head to our prepaid plans page.
If you previously purchased a valid Starter Pack for $10, $30, $40, $50, $150 and $250 prior to the new plan changes, you’ll still be able to activate these with the new inclusions after 10 April 2024. At the end of the relevant expiry period, you’ll only be able to recharge on any new plans.
If you previously purchased a valid Starter Pack for $20 and $60 prior to the new plan changes, you’ll be able to activate these with the old inclusions until 10 April 2025. At the end of the relevant expiry period, you’ll only be able to recharge on any new plans.
If you previously purchased a valid voucher for $10, $30, $40, $50, $150 and $250 prior to the new plan changes, you’ll still be able to recharge these with the new inclusions at no additional charge for a period of 12 months.
If you previously purchased a valid voucher for $20 and $60 prior to the new plan changes, you’ll be able to activate or recharge these with the old inclusions until 10 April 2025. At the end of the relevant expiry period, you’ll only be able to recharge on any new plans.
If you’re on a Pay and Go, you’ll continue to use your credit against our new rates from 10 April 2024.
Here are our new rates
|
Before 10 April 2024 |
After 10 April 2024 |
Data |
4c/MB |
6c/MB |
Standard national calls |
20c/min |
20c/min |
Standard national text |
20c/SMS |
20c/SMS |
Here are the new Pay and Go recharges.
$12 |
$35 |
$45 |
$55 |
After 10 April 2024, you will still have access to the data that you’ve banked (up to a maximum of 200GB on Prepaid Plus). However, Data Bank will now be referred to as Data Rollover.