Transfer ownership of your mobile number
This support article will give you key information about transferring your mobile number into someone else’s name.
How to transfer ownership.
Services that can be transferred into someone else’s name include mobile number, or nbn® service numbers.
Depending on if you’re the person who is transferring the service or the person who is taking over the service, there are a few things you need to know before getting started.
Transferring a service
If you’re on a plan, Mobile Payment plans and Accessories Payment Plans cannot be transferred. If there are any remaining amounts owing, once the service has been transferred to the new account holder, the remaining amount will be charged as a lump sum on your final bill. Mobile Payment plans include any devices that are being paid off on the service, such as mobile phones, or nbn® modems. You’ll be able to see the remaining amount of the device on your most recent bill.
Any existing services on your account which are not being transferred won’t be affected. The next bill you receive will show usage information for the service being transferred up until the date of the transfer. If you have more than one service on your account, any sharing inclusions may change due to the remaining number of services on your account once the requested service has been transferred. Any discounts and offers will not be transferred to the new owner, and any saved voicemail messages will be lost.
If you have a Vodafone NumberSync™ subscription, the new owner will need to reactivate the subscription via self-service once the transfer is complete.
If you’re on a prepaid service, any remaining credit or inclusions on your prepaid service will be forfeited once the transfer is complete.
To complete the transfer, you’ll need to authorise the service(s) that you’d like to transfer. To do that, you’ll need to fill in the Authorisation of Transfer Part A form and have the new owner fill in either the Acceptance of Transfer Part B Postpaid or Acceptance of Transfer Part B Prepaid form, then email the forms along with the accepted identification (as stated on the forms) to tot@vodafone.com.au.
Taking over a service
If you’re taking over as a plan, the next bill for the new owner will include a full monthly charge for the month ahead - as plan fees are charged a month in advance. There will also be a ‘Part monthly charge’ indicated as $0.00 on your bill.
When transferring a plan, you can choose to take over as a plan or a prepaid service. The service will first need to be transferred as a plan, but once taken over, can be switched to a prepaid service. You can choose from our SIM Only Plans.
To proceed with taking over the service(s), fill in the Acceptance of Transfer Part B Postpaid form and follow the instructions stated on the form. You’ll also need to provide accepted forms of identification in order to complete the transfer.
If you’re taking over as a prepaid service, once the service has been taken over, you can recharge on any of our Prepaid plans.
When transferring a prepaid service, you can choose to take over as a plan or a prepaid service.
To proceed with taking over the service(s), fill in the Acceptance of Transfer Part B Prepaid form and follow the instructions stated on the form.
Once the existing account holder has authorised the service(s) being transferred, they’ll receive an authorisation code. To complete the transfer, you’ll need to include this code on your Acceptance of Transfer Part B form. The authorisation code will be valid for 30 days.
If the service being transferred uses a plan that’s no longer inmarket, the new owner must move the service onto an inmarket plan in order to take over the service.
To transfer a service into a company name, the new owner must be an authorised signatory for the company, and will need to provide the company ACN.
Once the required forms has been completed, the Authorisation of Transfer Part A form (which is to be completed by the existing account holder) and the Acceptance of Transfer Part B form (which is to be complete by you) should be emailed to tot@vodafone.com.au. Our team will get in touch within 48 hours. If you’ve not heard back from our team via email, you can give us a call on 1300 858 694.