Connecting to Vodafone on your visit to Australia
This support article will provide key information to international visitors about connecting to the Vodafone network in Australia. Whether you're here short term or coming for a longer stay, Vodafone Prepaid is a great way to stay in touch. Alternatively, if we have a roaming agreement with your home provider, you can access roaming on the Vodafone network while visiting Australia.
How to connect to the Vodafone Australia network.
You can connect to the Vodafone Australia network by purchasing a Prepaid Starter Pack online or from a Vodafone store when you arrive.
We have Vodafone stores in the following airports:
- Sydney Airport (Mascot)
- Brisbane Airport
- Perth Airport
Our Prepaid Starter Packs are available in over 20,000 outlets across Australia, including supermarkets, service stations, newsagents and convenience stores.
How to activate your Prepaid Starter Pack.
You can activate your Prepaid Starter Pack online or in store.
You’ll need an international passport as proof of identity to activate your Prepaid Starter Pack.
How to recharge your prepaid service.
The best way to recharge your prepaid service is through My Vodafone.
Check out our support page for other ways to recharge your prepaid service.
If we have a roaming agreement with your home provider, roaming is set up on your account and you have a compatible phone, you can manually select the Vodafone network through your phone’s network settings:
- Select the mobile network, services or operator option in your phone settings.
- Choose manual network selection mode.
- Select Vodafone AU.
- Check that Vodafone AU appears on your mobile screen.
All your calls and other services will be billed to your home network account. To find out about the terms and tariffs of the services, contact your home provider.
Additional information
Your phone will need to be compatible with the mobile frequencies on our network.
To see if Vodafone coverage is available for your device in the places you’re visiting, head to our coverage checker.
Roaming on our 4G network may not be included in our agreement with your home provider. If you need access to 4G roaming, check with your provider to see if it's available.
If you connected a prepaid service during your stay, you don’t need to do anything when returning home. It will automatically disconnect if you don't recharge for over a year after your credit expires, so there's no need to contact us before you head back home.
If you bought a network locked phone from us and want to use it back home, you can unlock it through our online unlocking tool.
If you’re in Australia for an extended stay, you may be able to connect to a SIM Only plan.
To sign up for a plan, you’ll need:
- A valid passport.
- Proof of your Australian residential address.
- A permanent residency visa, or a visa which is valid for the term of the contract.
If you’re eligible to join us on a plan, you can sign up online.
You can also join:
- By heading to a Vodafone store when you arrive in Australia.
- By calling 1300 300 404 in Australia or +61 426 320 000 from overseas.